First Impressions Coordinator

First Impressions Coordinator

At ROOTS Academy, our First Impressions Coordinator is more than just front desk supportthey are the heartbeat of the Music Program experience. This role is grounded in responsibility over the lobby experience and the care of families. It's not just about checking off boxesit's about owning the outcome : helping families feel seen, cared for, and supported. This team member supports the scheduling process by serving as a liaison between families and our Scheduling Administrative Team. That means noticing a parent who needs help, a supply that needs restocking, or a mentor waiting on supportyour job is to see the big picture, take initiative, and ensure the day-to-day feels smooth and positive for everyone. What matters most is warmth, care, and relationshipalongside strong follow-through, clear documentation, and consistent protocol. Even when you're not the one solving the issue, you're the one making sure it's handled with excellence.

The First Impressions Coordinator is the welcoming face and support backbone of the Music Program. They ensure every person who walks through our doors feels valued, informed, and cared for. This role blends hospitality, attention to detail, and communication to create a professional and uplifting environment for our families and staff. They also play a critical communication role between our students and the administrative teamensuring accurate information, excellent hospitality, and timely coordination with the right team member.

Key Responsibilities :

• Greet students and families with warmth and professionalism
• Offer drinks and check-in support for waiting guests
• Answer general questions about lessons, scheduling, and programs
• Provide a warm handoff for new trial students meeting their mentor
• Care personally and document thoroughly any parent / student requests or concerns

Communication & Coordination :

Visual & Space Management :

Phone & Front Desk Hospitality :

Event & Logistics Support :

Daily Non-Negotiables :

Key Metrics for Success (KPIs) :

85% for peak time phone calls

Ideal Candidate Profile :

Skills / Qualifications :

Schedule & Availability :