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Front Office Staff

Front Office Staff

Mettens and Stewart DentalNewport, KY, US
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Job Description

Job Description

Job Posting : Front Office Staff - Mettens and Stewart DentalJob Description

Mettens and Stewart Dental is excited to announce a job opening for a dedicated and experienced individual to join our team as a Front Office Staff member. This position is ideal for someone seeking to provide exceptional administrative support in a bustling dental office environment. We emphasize the importance of a welcoming and organized front office, as it sets the tone for each patient's experience. Please be aware, this is an in-office position and not available for remote work.

Duties and Responsibilities

  • Greet and welcome patients as they enter the office to create a great first impression of our team.
  • Manage front office duties including answering phones, checking office mail and email, and communicating with patients and insurance companies.
  • Utilize Eaglesoft for patient scheduling and records.
  • Schedule and confirm appointments for multiple providers in the office.
  • File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
  • Post insurance and patient payments and process accounts receivables.
  • Review treatment plan fees and payment options with patients.

Requirements

  • Proven experience as front office staff, preferably in a dental or medical setting.
  • Strong interpersonal and communication skills, with the ability to interact effectively with patients and team members.
  • Proficiency in using dental office software, specifically Eaglesoft.
  • Strong organizational and multitasking abilities.
  • Knowledge of dental insurance processes, including claims filing, benefit verification, and payment posting.
  • Ability to maintain a high level of professionalism and confidentiality.
  • Commitment to providing high-quality customer service and patient care.
  • Flexible availability, including the ability to work early mornings, evenings, or weekends as needed.
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