Retail Specialist - New Castle

Job Description

Job Description

About Us

At Youngstown Area Goodwill Industries, we are dedicated to empowering our community through meaningful work and opportunity. Our mission is to provide exceptional service to our donors and customers while transforming lives through the power of work. Join our team and make a difference!

Job Overview

The Retail Specialist plays a vital role in ensuring the efficient operation of our donation centers and retail sales floor. This position is responsible for delivering exceptional customer service, processing donations, maintaining a clean and organized environment, and supporting Goodwill’s mission to empower the community. The Retail Specialist creates a welcoming and positive experience for donors and customers while upholding the values of Goodwill.

Key Responsibilities

Greet donors warmly, express gratitude for their contributions, and assist with donation drop-offs.

Sort, evaluate, clean, tag, and prepare donated items (e.g., clothing, books, household goods) for display on the sales floor.

Maintain a clean, safe, and organized donation and retail area in compliance with safety standards.

Assist customers in locating merchandise, answering questions, and promoting a positive shopping experience.

Operate the cash register accurately, processing transactions and handling payments with professionalism.

Collaborate with team members to ensure efficient operations and support Goodwill’s community-focused mission.

Perform additional tasks as assigned to support retail and donation center operations.

Qualifications

High school diploma or GED preferred but not required.

Forklift operation experience a plus.

Strong customer service and communication skills.

Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Attention to detail and commitment to maintaining a clean and organized workspace.

Team-oriented with a passion for supporting Goodwill’s mission.

Previous retail or customer service experience is a plus but not required.

Ability to lift and move up to 25 pounds and stand for extended periods.

Why Join Us?

Be part of a mission-driven organization that transforms lives through work.

Opportunities for growth and development within Goodwill.

Supportive and collaborative team environment.

Employee discounts and benefits (for eligible positions).

How to Apply

If you’re passionate about making a difference and providing exceptional service, we’d love to hear from you! Apply in person at your local Youngstown Area Goodwill Industries location or online.

Youngstown Area Goodwill Industries is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.