Customer Service and Circulation Assistant

Job Title : Customer Service and Circulation Assistant

Location : SGSC - Douglas Campus (Main)

Regular / Temporary : Regular

Full / Part Time : Full-Time

Job ID : 286942

About Us

Join our Team at South Georgia State College!

South Georgia State College is a residential state college of the University System of Georgia (USG).SGSC focuses on a core of strong teaching and personalized academic advising.It has a long and distinguished tradition of serving the people of Georgia.

Students pursue associate degrees in 20 programs of study, eight (5) bachelor¿s degrees programs which are transferrable to other institutions or prepare them for careers in a variety of fields and

South Georgia State College institution has given residents in South Georgia a chance to further their education since the early 1900s.

Location

Douglas Campus is located at 100 West College Park Drive| Douglas| GA | 31533

Waycross Campus is located at 2001 S. Georgia Pkwy| Waycross| GA |31503

Valdosta Entry Program is located at 1500 N. Patterson Street| Valdosta| GA |31698

Job Summary

Serve as the first point of contact for patrons entering the library ensuring a welcoming and positive environment conducive to study and learning. Supervise circulation activities and provide basic reference assistance, collection maintenance, and oversight of student workers. Employees of this class are expected to take initiative and work independently following established practices, policies, and procedures.

Responsibilities

Oversee Circulation Services -

Maintain circulation desk functions including charging / discharging materials, processing reserves, overseeing patron accounts, receiving monies for fees, and ensuring policy adherence.

Supervise Student Workers -

Liaison with financial aid to identify student workers; make hiring recommendations of student workers.

Create schedules, train, supervise, approve time sheets, and evaluate student workers.

Collection Maintenance -

Supervise shelving and shelf-reading and other collection maintenance activities.

Assist with collection retrieval and inventory.

Administrative and Clerical Support -

Open and close the library facility as scheduled and secure Classroom 127 between classes.

Perform routine clerical duties such as answer phones and maintain lists and schedules.

Collect and compile statistical data and submit various circulation related reports.

Ensure furniture and equipment located in the public areas are in good order including monitoring for leaks and other building deficiencies.

Perform Other Duties -

Perform all other duties as assigned by supervisor.

Customer Service and Marketing -

Provide excellent customer service to library students, faculty, staff, and other patrons.

Communicate effectively with patrons to locate materials, answer basic information and reference questions, advise library policies, and assist in the use of printers and photocopiers.

Monitor public areas for usage, activity, and acceptable conduct and assist with customer issues and concerns.

Create library displays, bulletin boards and signage; assist with library events and activities.

Required Qualifications

Educational Requirements

Associate's Degree or two years of experience as a library assistant or equivalent combination of education and experience.

Other Required Qualifications

Strong computer skills

Required Experience

Customer Service experience

Preferred Qualifications

Preferred Experience

Experience with automated library systems

Experience working in an academic library

Supervisory experience

Proposed Salary

Commensurate with experience.

Required Documents to Attach

• Transcripts
• List of References

Knowledge, Skills, & Abilities

ABILITIES

Ability to communicate effectively and follow oral and written instructions.

Ability to search and retrieve information effectively from traditional library sources, online library catalogs, electronic databases, and the Internet.

Ability to compile statistics and generate reports.

Ability to train, supervise, and evaluate student workers effectively.

Ability to exhibit a positive attitude and to deal with coworkers, students, faculty, staff, and community library patrons tactfully and courteously.

KNOWLEDGE

Knowledge of library procedures, methods, and techniques.

Knowledge of automated library systems and applications.

Knowledge of the operation of standard library equipment, including copy machines, scanners, microfilm reader, and printers.

SKILLS

Proficient in the use of computers and computer software to include word processing, database, spreadsheet, presentation, and graphic programs.

Excellent customer service skills.

Contact Information

For more information or questions about the job posting and technical support, please contact OneUSG Connect Support at (877) 251-2644, or by email at support@usg.edu .

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https : / / www.usg.edu / policymanual / section6 / C2653 .

Conditions of Employment

Employment is contingent upon successful completion of a background check and demonstrating your eligibility for employment with South Georgia State College. Position may require credit check (if using PCard, working with cash, etc.).

Offers made are expressly subject to the applicable federal and state laws, to the statutes, rules, and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG).

The position requires completion of SGSC annual compliance training course such as State Business Transactions, Drug free Workplace, Anti-Harassment Policy, Introduction to Information Security, Workers Compensation, Motor Vehicle Policy, USG Ethics Policy, Conflict of Interests / Outside Activities Policy, Leave Procedures for Faculty and Staff, Georgia Open Records Act, Family Educational Rights and Privacy Act (FERPA), Contracts 101.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

South Georgia State College is a Tobacco and Smoke-Free Community.

Equal Employment Opportunity

South Georgia State College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability.

Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources : (912) 260-4376.

Other Information

This is not a supervisory position.

This is not a supervisory position.

This position has financial responsibilities.

This position has financial responsibilities.

This position will not be required to drive.

This position will not be required to drive.

This role is not considered a position of trust.

This role is not considered a position of trust.

This position does not require a purchasing card (P-Card).

This position does not require a purchasing card (P-Card).

This position may travel 1% - 24% of the time

This position may travel 1% - 24% of the time

Other Information

South Georgia State College Mission

South Georgia State College, a state college of the University System of Georgia, is a multi-campus, student-centered institution offering high-quality associate and select baccalaureate degree programs. The institution provides innovative teaching and learning experiences, a rich array of student activities and athletic programs, access to unique ecological sites and residential options to create a supportive learning environment.

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