Talent.com
Tech Support Analyst

Tech Support Analyst

SCA HealthJacksonville, FL, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.

What sets SCA Health apart isn't just what we do, it's how we do it . Each decision we make is rooted in seven core values

  • Clinical quality
  • Integrity
  • Service excellence
  • Teamwork
  • Accountability
  • Continuous improvement
  • Inclusion

Our values aren't empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Click here to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will

As an Associate Tech Support Analyst, you will be responsible for maintaining end-user relationships at all levels of the organization by supporting both local and remote desktops utilizing varies technologies.

In this role you will be working under the direction of the IT Manager supporting the End-User Services organization (EOS). This role requires high accountability; self-starter with ability to consistently deliver positive outcomes and may require some travel in support of the Ambulatory Surgery Centers and practice facilities.

Skills Required

  • Initiative-taking, decisive, action-oriented individual
  • Strong written and verbal communication skills.
  • Able to clearly explain technical issues in a way that non-technical people can understand.
  • Ability to be broadly focused and manage multiple efforts concurrently.
  • Strong written and verbal communication skills, including with Executive audiences. The ability to communicate with the executive management team on IT issues locally is especially critical.
  • Excellent interpersonal, leadership, collaboration, facilitation, and negotiation skills
  • Able to clearly explain technical issues in a way that nontechnical people can understand.
  • Ability to be broadly focused and manage multiple efforts concurrently.
  • Ability to work effectively with all levels of the organization, including staff, business stakeholders, and all levels of management, up to and including the CEO.
  • A highly motivated, energetic individual with strong ethics and commitment to quality who must be organized, meticulous and a self-starter who can effectively begin and complete projects.
  • Responsibilities

  • Experience with remote applications Splash top, Citrix, Dameware and Remote Desktop software.
  • Experience with supporting multiple Electronic Medical Records (EMRs) highly preferred.
  • Assisting internal and external teammates with hardware and software repairs via the In-person, phone, email, and remote control for varying computer problems.
  • Occasional travel between multiple ASCs and Birmingham, AL may be required.
  • Experience with supporting products in Microsoft Office Suite.
  • Experience with ITSM tools (Service Now) preferred.
  • Experience with hardware upgrades, Windows, iOS preferred.
  • Follow proper escalations processes based on severity of the incident / alert.
  • Take ownership and accountability of all assigned tickets and drive to resolution, researching and escalating to vendors, as necessary.
  • Ability to work with facility administrators, risk management, insurance adjusters, contractors. and others in responding to emergencies.
  • Technical ability to assist in support of the following technologies :
  • Telecommunications – phones and all supporting software and infrastructure
  • Data Networking – routers, switches, firewalls and wireless, along with supporting software
  • Server hardware and operating systems – supporting local file shares or databases.
  • Video Conferencing solutions – both local office hardware and software
  • Bachelor's degree, associate degree, or requisite job experience.
  • Work experience ServiceNow ticketing system experience.
  • The candidate must possess excellent organization, communication, customer service skills and be reliable.
  • A good understanding of backup and recovery processes and applications is preferred.
  • Healthcare IT experience Ambulatory Surgery Centers (ASC) preferred.
  • Must be based locally to Jacksonville and surrounding area.
  • This is a hybrid role.
  • Stakeholders

  • Ability to collaborate with vendors, technical engineers, and SCA team members in support of SCA End-User Services mission to provide exceptional IT service delivery.
  • Bachelor's degree, associate degree, or requisite job experience.
  • Work experience ServiceNow ticketing system experience.
  • The candidate must possess excellent organization, communication, customer service skills and be reliable.
  • A good understanding of backup and recovery processes and applications is preferred.
  • Healthcare IT experience Ambulatory Surgery Centers (ASC) preferred.
  • Must be based locally to Jacksonville and surrounding area.
  • This is a hybrid role.
  • Stakeholders

  • Ability to collaborate with vendors, technical engineers, and SCA team members in support of SCA End-User Services mission to provide exceptional IT service delivery.
  • As an Associate Tech Support Analyst, you will be responsible for maintaining end-user relationships at all levels of the organization by supporting both local and remote desktops utilizing varies technologies.

    In this role you will be working under the direction of the IT Manager supporting the End-User Services organization (EOS). This role requires high accountability; self-starter with ability to consistently deliver positive outcomes and may require some travel in support of the Ambulatory Surgery Centers and practice facilities.

    Skills Required

  • Initiative-taking, decisive, action-oriented individual
  • Strong written and verbal communication skills.
  • Able to clearly explain technical issues in a way that non-technical people can understand.
  • Ability to be broadly focused and manage multiple efforts concurrently.
  • Strong written and verbal communication skills, including with Executive audiences. The ability to communicate with the executive management team on IT issues locally is especially critical.
  • Excellent interpersonal, leadership, collaboration, facilitation, and negotiation skills
  • Able to clearly explain technical issues in a way that nontechnical people can understand.
  • Ability to be broadly focused and manage multiple efforts concurrently.
  • Ability to work effectively with all levels of the organization, including staff, business stakeholders, and all levels of management, up to and including the CEO.
  • A highly motivated, energetic individual with strong ethics and commitment to quality who must be organized, meticulous and a self-starter who can effectively begin and complete projects.
  • Responsibilities

  • Experience with remote applications Splash top, Citrix, Dameware and Remote Desktop software.
  • Experience with supporting multiple Electronic Medical Records (EMRs) highly preferred.
  • Assisting internal and external teammates with hardware and software repairs via the In-person, phone, email, and remote control for varying computer problems.
  • Occasional travel between multiple ASCs and Birmingham, AL may be required.
  • Experience with supporting products in Microsoft Office Suite.
  • Experience with ITSM tools (Service Now) preferred.
  • Experience with hardware upgrades, Windows, iOS preferred.
  • Follow proper escalations processes based on severity of the incident / alert.
  • Take ownership and accountability of all assigned tickets and drive to resolution, researching and escalating to vendors, as necessary.
  • Ability to work with facility administrators, risk management, insurance adjusters, contractors. and others in responding to emergencies.
  • Technical ability to assist in support of the following technologies :
  • Telecommunications – phones and all supporting software and infrastructure
  • Data Networking – routers, switches, firewalls and wireless, along with supporting software
  • Server hardware and operating systems – supporting local file shares or databases.
  • Video Conferencing solutions – both local office hardware and software
  • J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Tech Support Analyst • Jacksonville, FL, US

    Job_description.internal_linking.related_jobs
    Data and Systems Support Analyst

    Data and Systems Support Analyst

    Carisk Partners, Inc.Jacksonville, Florida, United States, 32256
    serp_jobs.job_card.full_time
    Carisk Partners, a Best Places to Work award winning organization, is a specialty risk transfer, care-coordination company servicing insurers, government entities, self-insured plan sponsors and ot...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Global Markets Support Analyst

    Global Markets Support Analyst

    Bank of AmericaJacksonville, FL, US
    serp_jobs.job_card.full_time
    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.new
    Analyst, IT Support - St. Augustine, FL

    Analyst, IT Support - St. Augustine, FL

    VetJobsSaint Augustine, FL, US
    serp_jobs.job_card.full_time
    Hydro Global Business Services (GBS) is an internal service provider for the Hydro group.Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas wit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Travel CT Tech - $1,768 per week in Orange Park, FL

    Travel CT Tech - $1,768 per week in Orange Park, FL

    AlliedTravelCareersOrange Park, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with GetMed Staffing to find a qualified CT Tech in Orange Park, Florida, 32073!.GetMed Staffing is searching for a strong CT Tech to assist our traveler-friendly cli...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech in Middleburg, FL

    Travel CT Tech in Middleburg, FL

    AlliedTravelCareersMiddleburg, FL, US
    serp_jobs.job_card.full_time +1
    AlliedTravelCareers is working with Lancesoft Inc.CT Tech in Middleburg, Florida, 32050!.We are currently seeking qualified candidates for CT Technologist. Shift 4 - 10 Nights, 18 : 00 : 00-04 : 00 : 00, 10...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel CT Tech - $2,077 to $2,302 per week in Saint Marys, GA

    Travel CT Tech - $2,077 to $2,302 per week in Saint Marys, GA

    AlliedTravelCareersSaint Marys, GA, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Saint Marys, Georgia, 31558!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits packa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel CT Tech - $1,426 to $2,106 per week in Orange Park, FL

    Travel CT Tech - $1,426 to $2,106 per week in Orange Park, FL

    AlliedTravelCareersOrange Park, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Convergence Medical Staffing to find a qualified CT Tech in Orange Park, Florida, 32073!. Job Title : CT Tech,Travel - CT Tech - CT - Cost Center (726) / (Sun - Tue...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $1706.89 / Week

    Travel CT Tech - $1706.89 / Week

    Atlas MedStaffOrange Park, FL, US
    serp_jobs.job_card.full_time
    Atlas MedStaff is seeking an experienced CT Tech for an exciting Travel Allied job in Orange Park, FL.Shift : 3x12 hr days Start Date : 10 / 20 / 2025 Duration : 12 weeks Pay : $1706.Atlas Medstaff is curr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $1,586 to $1,786 per week in Orange Park, FL

    Travel CT Tech - $1,586 to $1,786 per week in Orange Park, FL

    AlliedTravelCareersOrange Park, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Ventura MedStaff to find a qualified CT Tech in Orange Park, Florida, 32073!.Are you ready to take your Travel career to the next level? See places you have not...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $1,820 per week in Orange Park, FL

    Travel CT Tech - $1,820 per week in Orange Park, FL

    AlliedTravelCareersOrange Park, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with FlexCare to find a qualified CT Tech in Orange Park, Florida, 32003!.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians.With access ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Markets Support Analyst

    Markets Support Analyst

    Bank of AmericaJacksonville, FL, US
    serp_jobs.job_card.full_time
    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Markets Support Analyst

    Markets Support Analyst

    USA JobsJacksonville, FL, US
    serp_jobs.job_card.full_time
    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.new
    Technical Analyst I- Jacksonville, FL

    Technical Analyst I- Jacksonville, FL

    TDY Medical Staffing, IncJacksonville, FL, US
    serp_jobs.job_card.temporary
    This is a Monday - Friday Day 8 : 30a-5p Shift position.Please do NOT apply if you are not willing to work forty hours per week. Once you apply, please check your email as we will communicate with you...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Travel CT Technologist

    Travel CT Technologist

    Healthcare SupportOrange Park, FL, US
    serp_jobs.job_card.permanent
    Healthcare Support is seeking a travel CT Technologist for a travel job in Orange Park, Florida.Job Description & Requirements. Healthcare Support Job ID #474552.Pay package is based on 12 hour ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Travel CT Tech - $1,561 to $1,731 per week in Orange Park, FL

    Travel CT Tech - $1,561 to $1,731 per week in Orange Park, FL

    AlliedTravelCareersOrange Park, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Orange Park, Florida, 32073!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits packa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $1,948 per week in Orange Park, FL

    Travel CT Tech - $1,948 per week in Orange Park, FL

    AlliedTravelCareersOrange Park, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Care Career to find a qualified CT Tech in Orange Park, Florida, 32073!.Also known as CT technicians, CT technologists take diagnostic images of patients' intern...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Travel CT Tech - $1,644 per week in Orange Park, FL

    Travel CT Tech - $1,644 per week in Orange Park, FL

    AlliedTravelCareersOrange Park, FL, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with Skyline Med Staff to find a qualified CT Tech in Orange Park, Florida, 32073!.Join the Top- Rated Travel Healthcare Team! Skyline Med Staff was named as the #1 ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Global Markets Support Analyst

    Global Markets Support Analyst

    USA JobsJacksonville, FL, US
    serp_jobs.job_card.full_time
    Global Markets Support Analyst.To proceed with your application, you must be at least 18 years of age.At Bank of America, we are guided by a common purpose to help make financial lives better throu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours