General Manager

General Manager

The General Manager leads a profitable growth-oriented business in a specific location ("Market Center") with full profit and loss responsibility. A General Manager is the comprehensive operations leader of rental uniforms and adjacent products and responsible for service, sales, production, merchandise, people leadership, safety, and finance. He / she drives profitability and growth by putting the customer first, while investing in our people by coaching, engaging and motivating behaviors to service our customers.

Responsibilities / Essential Functions :

• Manage all facets of the market center including sales, finance, people leadership, and customer service with full P&L accountability.
• Manage a Market Center (MC) location, possibly with depots and service centers (annual revenue of $10M +).
• Drive new sales growth within existing client base and ensure the delivery of exceptional customer service to our clients.
• Develop short- and long-term operational strategies in partnership with senior team members and provide the leadership necessary for the successful design, development, and execution of that strategy to achieve measurable outcomes in a timely, cost-effective manner.
• Lead and manage a highly productive, motivated, and driven team through strong communication, empowerment, reward, and coaching techniques.
• Maintain close working relationships with partner group in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain and Compliance.
• Partner with the business unit leaders and other key stakeholders to drive change and implement new business processes.
• Drive profitability and growth by obtaining new customers and retaining current customer relationships and maintain the market center's total managed volume.
• Use strategic and leadership skills to facilitate employee selection, development, retention, motivation, and strong customer relationships.
• Ensure compliance with contracts and company policies and procedures.
• Participate in hands-on activities in the Market Center and in other field locations.
• Establish a cohesive team between service and production departments to meet organizational goals.
• Overall MC results, including but not limited to metrics in Service, Production, Sales, Supply Chain, People Leadership and Finance departments.
• Sets clear expectations for each department and leads by example.
• Ensure daily efficient operations of location in accordance with established business values, policies and processes.
• Implements, administers and evaluates programs and procedures to ensure maximum customer retention.
• Develops and maintains valid service agreements, positive service attitude, effective quality assurance, good customer relations and efficient route management.
• Implements general price changes when needed and changes prices on specific accounts as needed.
• Reviews financial statements, reports and other performance data in a dedicated manner. Measures financial productivity and sales goal achievement to determine areas in need of remediation and improvement.
• Personally oversees the proper and timely collection of the Company's accounts receivables.
• Create a pervasive sales culture that fosters team selling via Together in Growth (TIG) and Shared Lead programs.
• Proactively supports the generation of new business for the MC. Provides leadership and support for new sales opportunities.
• Develop and maintain customer relationships with the Market Centers top customers.
• Completes in person meeting for each department head weekly to review performance.
• Promote and sustain a safety culture.
• Ensures all safety accidents and incidents are timely investigated and reported by department leadership.
• Oversees implementation, administration and evaluation of production programs and procedures.
• Conduct short and long range planning to ensure achievement of production goals and standards.
• Manage merchandise budget and inventory to reduce spend while continually providing adequate supply for the customer base.
• Sustain merchandise control billing and collections to recover costs associated with customer lost and ruined goods.
• Partner with labor relations or human resources in union or non-union environments to ensure all employee disciplinary action is timely investigated and documented by department leadership
• Conduct performance evaluations for department leaders providing specific and details feedback on their management and leadership skills and the attainment of their respective goals and objectives.
• Manages the hiring, placement and removal of location's workforce. Consults and works with staff management on the best action to take in regard to location staffing.
• Proactively leads talent development programs and efforts within the MC.

Knowledge / Skills / Abilities :

Experience / Qualifications :

License Requirements / Certifications :

Working Environment / Safety Requirements / Physical Requirements :

Location : Bowling Green, KY

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.