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Vice President of Operations

Vice President of Operations

Benchmark Insurance Group & Rise GroupHouston, TX, US
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Job Description

Job Description

Salary : 100,000.00- 160,000.00 year

About Us :

Benchmark Insurance Group of Texas is a dynamic, fast-growing MGA and retail brokerage specializing in the real estate, construction, and hospitality sectors. We offer comprehensive risk management solutions, utilizing market-leading technologies to enhance underwriting, claims handling, and policy servicing. Our founder owns companies within these industries, providing us with a vast network and real-world experience that directly informs our client-centric approach. Built on transparency, strategic coverage comparison, and strong, long-term relationships, we seek entrepreneurial partners passionate about growing with us and redefining the future of insurance through exceptional service and innovation.

Your Role :

In this role, you will be responsible for managing a team of professionals and our portfolio of personal and commercial insurance accounts to maintain strong business relationships and ensure client satisfaction. You will play a vital role in managing and growing our agency. If you have excellent operations management skills with a diverse insurance background and are committed to providing clients with the best value and coverage, this is the role for you.

Why Benchmark?

  • Be part of a fast-growing, tech-forward brokerage thats transforming the insurance industry.
  • Work with a team that encourages innovation and outside-the-box thinking.
  • Play a key role in an established company that values relationships over bureaucracy.

Key Responsibilities :

  • Operational Strategy and Leadership :
  • Develop and implement operational strategies aligned with company goals and industry standards.
  • Lead cross-departmental coordination to enhance service delivery and improve workflows.
  • Collaborate with executive leadership to identify and execute on operational improvements.
  • Process Improvement and Automation :
  • Identify bottlenecks in operational processes and propose innovative solutions.
  • Work closely with the technology team to adopt and optimize insurance software for policy management, claims, and distribution.
  • Oversee automation of repetitive tasks to improve accuracy and efficiency.
  • Team Leadership and Development :
  • Manage and mentor operational staff to ensure alignment with the companys goals and client service standards.
  • Develop performance metrics and provide regular feedback to team members.
  • Compliance and Risk Management :
  • Ensure compliance with regulatory requirements in the insurance industry.
  • Conduct audits and monitor internal processes to mitigate risks.
  • Client and Vendor Relationships :
  • Oversee vendor management for insurance carriers, wholesalers, and tech providers.
  • Work closely with client-facing teams to ensure operational excellence in servicing clients.
  • Reporting and Analytics :
  • Analyze operational data to measure efficiency, identify trends, and support strategic decision-making.
  • Prepare regular reports for executive leadership on operational performance.
  • Directly manage Account Management staff within the organization, including communicating expectations, monitoring individual employee performance, coaching and counseling, and taking appropriate corrective actions as needed.
  • Achieve agency sales and retention goals by engaging staff and monitoring progress towards achieving goals
  • Serve as primary front-line Human Resource manager for staff, ensuring all HR processes, policies, and procedures are followed and administrative requirements met.
  • Monitor staff performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions as needed.
  • Manage staff days off calendars to ensure service continuity.
  • Ensure appropriate staffing levels necessary to meet all operational and service goals, and recommend adjustments as needed.
  • Participate in new employee selection process, including interviewing and making hiring recommendations.
  • Prepare and deliver staff performance evaluations accurately and within required timeframes.
  • Proactively recognize positive and negative staff performance trends and provide frequent coaching, consultation, encouragement, and praise.
  • Provide initial / new hire and ongoing staff training.
  • Encourage ongoing growth and professional development of all operations personnel within branch.
  • Develop the next generation of branch operations leadership, including identifying and preparing succession candidates for Operations Supervisor roles.
  • Actively promote IOA culture at all times, including initiation of and participation in staff level team building and other activities to continuously improve employee engagement.
  • Quickly identify gaps and shortfalls in staff performance and proactively develop, communicate, and implement corrective actions to take.
  • Continuously monitors and interprets staff performance data and reports (KPIs), and takes appropriate actions based on conclusions.
  • Maintain frequent and transparent communication regarding staff performance and activities with branch operations leadership team.
  • Develop, implement, improve, and ensure staff compliance with core work processes, including identifying and adopting best practices.
  • Lead implementation and enforcement all company work rules, standards, and policies and procedures among staff.
  • Maintain high degree of technical competence and industry / market expertise.
  • Ensure management / leadership skills are continuously improved by actively participating in internal / external professional development opportunities.
  • Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.
  • Perform other duties as assigned.

    • Job Type : Full-time

    Pay : $100,000.00 - $160,000.00 per year

    Benefits :

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

    • Schedule :

  • 8 hour shift
  • No weekends

    • Education :

  • Bachelor's (Required)

    • Experience :

  • Insurance managment : 5 years (Required)

    • License / Certification :

  • Do you hold insurance license or certifications? (Preferred)

    • Ability to Commute :

  • Houston, TX 77008 (Required)

    • Ability to Relocate :

  • Houston, TX 77008 : Relocate before starting work (Required)

    • Work Location : In person

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    Vice President Of Operation • Houston, TX, US

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