Talent.com
IT Support Technician

IT Support Technician

OTO Technology USWalnut Creek, CA, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

OTO Technology is a global IT and cybersecurity agency delivering secure, scalable, and innovative solutions tailored to meet today's business challenges. Since 2011, we've been helping organizations streamline their IT infrastructure and strengthen their cybersecurity posture.

Partnering with OTO Technology means gaining cost efficiency, enhanced protection, and 24 / 7 expert support, empowering your business to stay resilient and growth-focused. Our core expertise includes Managed IT Services, Smart Hands IT, and Cybersecurity.

With a client-first approach, we provide reliable, flexible, and on-demand IT support, both on-site and remotely, ensuring operational continuity, agility, and peace of mind.

Overview

As part of our growth strategy, we are looking for a highly motivated IT Support Technician. In this role, you will be the first line of defense in diagnosing and resolving hardware, software, and network-related issues.

If you\'re passionate about technology, enjoy troubleshooting, and have experience providing exceptional customer service, this role is for you!

Job Description :

As an IT Support Technician, you will be the first point of contact for our clients\' technical issues. You will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. This role requires both technical expertise and excellent communication skills to ensure our clients receive timely and effective support.

Key Responsibilities

  • Provide technical support and troubleshooting assistance to end-users via phone, email, or remote desktop tools.
  • Diagnose and resolve technical hardware, software, and networking issues.
  • Install, configure, and maintain computer systems, software applications, and hardware for clients.
  • Manage and resolve service tickets within a timely manner while ensuring high levels of customer satisfaction.
  • Assist with system backups and updates.
  • Troubleshoot network and connectivity issues, including VPN and remote access.
  • Assist with setting up new devices, users, and accounts in client systems.
  • Document and maintain records of client interactions, issues, and solutions in the company\'s ticketing system.
  • Provide user training on basic software applications and systems as needed.
  • Escalate complex technical issues to senior IT staff or third-party vendors when necessary.
  • Assist in IT projects, such as software upgrades and network infrastructure improvements.

Qualifications

  • Proven experience as an IT Support Technician or in a similar IT support role.
  • Strong knowledge of Windows and macOS operating systems, as well as common software applications (Microsoft Office, email clients, etc.).
  • Hands-on experience with hardware troubleshooting, including desktops, laptops, printers, and mobile devices.
  • Familiarity with networking concepts (TCP / IP, DNS, VPNs, etc.) and basic networking troubleshooting.
  • Experience with remote desktop and ticketing tools.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication skills and the ability to explain technical concepts to non-technical users.
  • Self-motivated, reliable, and able to work independently as well as part of a team.
  • High school diploma or equivalent; a degree in Information Technology or related field is a plus.
  • How to Apply

    If you are passionate about technology and want to be part of a growing team, we encourage you to apply!

    Please submit your resume and a cover letter outlining your experience and why you would be a great fit for the role.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    It Support Technician • Walnut Creek, CA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Support Coordinator - Full-Time

    Support Coordinator - Full-Time

    Lynn & Darla, LLCNapa, CA, United States
    serp_jobs.job_card.full_time
    Under the supervision of the Community Integration Coordinator, providing direct support services to the people with developmental and physical disabilities in their homes.Lynn and Darla works with...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Dental Customer Support Representative

    Dental Customer Support Representative

    Modern Dental LaboratoriesLivermore, CA, US
    serp_jobs.job_card.full_time
    Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both Mi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Laboratory Animal Care Technician I

    Laboratory Animal Care Technician I

    InotivLivermore, CA, United States
    serp_jobs.job_card.full_time
    We are seeking an Animal Care Technician to join our dynamic team!.This position will focus on overall animal care and welfare, production and selection for customer orders, facility upkeep and rec...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Field Technician / Installer - Sacramento, CA

    Field Technician / Installer - Sacramento, CA

    Lifeway Mobility Holdings LLCDixon, CA, United States
    serp_jobs.job_card.full_time
    Field Technician / Installer - Sacramento, CA.Dixon, CA 95620, USA Davis, CA, USA Sacramento, CA, USA.Join our Team and Make a Difference!. At Lifeway Mobility, we believe that everyone deserves to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    IT Field Technician - Tier 2

    IT Field Technician - Tier 2

    Xterra Solutions, Inc.San Francisco, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    IT Field Technician Level 2 to help with day-to-day IT operations.You’ll be providing a broad range of support services, handling questions ranging from the standard password resets to escalating o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Behavior Technician - Immediate Start

    Behavior Technician - Immediate Start

    Zen EducateAntioch, CA, US
    serp_jobs.job_card.full_time
    Limited Positions - Now hiring for the 2025–2026 school year.We are hiring full-time Behavior Technicians (TAs) for the 2025–2026 school year to support K–12 students with special...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Production Support Team Member

    Production Support Team Member

    InotivLivermore, CA, United States
    serp_jobs.job_card.full_time
    Together, we are creating a dynamic products and services company, dedicated to supporting research that makes a real difference to people's lives. Consider joining us asaProduction Service and Supp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Maintenance Technician Senior

    Maintenance Technician Senior

    Advanced Technology Services (ATS)Yountville, CA, United States
    serp_jobs.job_card.full_time
    Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom.We are professionals in Industrial Maintenance and we make factories run better.Fundada en 1985...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Amazon IT Support Technician

    Amazon IT Support Technician

    TradeJobsWorkforce94125 San Francisco, CA, US
    serp_jobs.job_card.full_time
    Take the next step in your career as our new Amazon IT Support Technician to assist with organizing, stocking, and general upkeep, coordinate tasks to ensure deadlines are met, and support the prep...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Direct Support Specialist - Full-Time

    Direct Support Specialist - Full-Time

    Lynn & Darla, LLCNapa, CA, United States
    serp_jobs.job_card.full_time
    Under the supervision of the Community Integration Coordinator, providing direct support services to the people with developmental and physical disabilities in their homes.Lynn and Darla works with...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    IT Support Technician

    IT Support Technician

    MetroSysDixon, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Role Overview We are seeking a reliable and customer-focused IT Support Technician to provide Tier 1 and Tier 2 support for end users in a hybrid onsite / remote capacity. The technician will be respo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    IT Field Support Technician_Concord

    IT Field Support Technician_Concord

    Gr8ttek, LLCConcord, CA, US
    serp_jobs.job_card.part_time
    serp_jobs.filters_job_card.quick_apply
    Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships. Gr8ttek is looking for a part-time Field Specialist to join i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    IT Technician

    IT Technician

    Definitive Networks, Inc.Pleasanton, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Are you passionate about technology and providing top-notch IT support? Look no further! Definitive Networks (DNI) is seeking an enthusiastic IT Technician to join our team.As a leading professiona...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    IT Support Engineer

    IT Support Engineer

    AmpriusFremont, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Job Title : IT Support Engineer.Locations : Fremont, CA (On-site).Amprius Technologies is a leading manufacturer of high-energy and high-capacity lithium-ion batteries, producing the industry’s highe...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Support Specialist - Full-Time

    Client Support Specialist - Full-Time

    Lynn & Darla, LLCNapa, CA, United States
    serp_jobs.job_card.full_time
    Under the supervision of the Community Integration Coordinator, providing direct support services to the people with developmental and physical disabilities in their homes.Lynn and Darla works with...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Information Technology Support Technician

    Information Technology Support Technician

    The Mice Groups, Inc.San Mateo, CA, United States
    serp_jobs.job_card.full_time
    As an IT Support Technician, you’ll be responsible for ensuring smooth computer operations for end users.This includes handling help requests, troubleshooting hardware / software issues, and maintain...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Netflix IT Help Desk Technician

    Netflix IT Help Desk Technician

    TradeJobsWorkforce94118 San Francisco, CA, US
    serp_jobs.job_card.full_time
    Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Geeks on Site is hiring : On-Call IT Field Technician & TV Configuration - Las Ve

    Geeks on Site is hiring : On-Call IT Field Technician & TV Configuration - Las Ve

    MediabistroSan Francisco, CA, United States
    serp_jobs.job_card.full_time
    On-Call IT Field Technician & TV Configuration - Las Vegas, NV.On-Call IT Field Technician - PC, Mac, TV Configuration, Printer & Scanner Support. Cities (Local, Onsite Support).Flexible - You accep...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    Help Desk / Desktop Support Technician

    Help Desk / Desktop Support Technician

    Mammoth DS, IncSouth San Francisco, California, United States, 94080
    serp_jobs.job_card.temporary
    Atlas Data Storage is revolutionizing the field of information technology by innovating DNA Data Storage solutions.At Atlas we are developing a massively parallel high-throughput semiconductor base...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Direct Support Professional

    Direct Support Professional

    Lynn & Darla, LLCNapa, CA, United States
    serp_jobs.job_card.full_time
    Under the supervision of the Community Integration Coordinator, providing direct support services to the people with developmental and physical disabilities in their homes.Lynn and Darla works with...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30