Zaxby's Assistant Manager
Pay : $45,000.00 - $50,000.00 per year (hourly based salary)
- Additional Monthly Bonus Opportunity after certification
Position Title : Assistant Manager (AM)
Reports To : General Manager
Supports : Shift Leaders, Team Members
Status : Full-Time (Hourly)
Purpose :
To lead shifts with purpose, develop people with care, and support the General Manager in building a team that works well together, grows together, and makes every guest feel welcome. This role focuses not only on operational performance but on people development, team culture, and modeling the behaviors we want to see in others.
What We Believe About Assistant Managers
An excellent Assistant Manager is more than a shift runner—they are a bridge between the team and leadership. In our stores, AMs are culture keepers, problem solvers, and future GMs-in-training. They help build teams that :
Communicate clearlyHold each other accountable with respectGrow through feedback and coachingCelebrate wins and learn from mistakesKey Responsibilities
1. Lead with Consistency and Calm
Direct daily operations with attention to food quality, guest satisfaction, and team flow.Model responsiveness over reactivity—stay grounded, curious, and solution-oriented under pressure.Use systems (checklists, routines) to ensure smooth, predictable shifts.2. Grow People and Build Culture
Train new team members using Zaxby's standards and your own coaching strengths.Provide real-time feedback and recognition.Support Shift Leaders in learning to lead with clarity and care.Create a shift culture where people feel safe, seen, and set up for success.3. Manage Operations and Contribute to Goals
Help manage food and labor costs by adjusting schedules and deployment during the shift.Maintain cleanliness and safety standards throughout the store.Monitor prep, hold times, and guest experience metrics.Complete assigned administrative tasks accurately and on time.4. Support the GM and Store Leadership
Be a trusted partner to your GM by providing honest insights and solutions, not just complaints.Help execute store goals, including retention efforts, employee development, and guest satisfaction.Step into leadership when the GM is away, confidently and competently.Leadership and Team Development Expectations
In your role, you will :
Participate in coaching and leadership training with your GM and DOOProvide input during employee check-ins and performance reviewsMentor team members or shift leads toward the next level of growthHelp maintain a culture where people stay because they feel supported and challengedThis Is Not the Job For You If :
You just want to run food or count numbers—you'll be expected to lead people.You avoid conflict—we coach through it instead of ignoring it.You need constant direction, initiative and accountability are core to this role.Key Success Measures
Shift runs are smooth, efficient, and guest-focusedTraining is consistent, and key team members are staying with the teamAM is seen as a go-to leader by the team and peersTeam morale is high, and performance conversations are happening consistentlyThe store runs well in GM's absencePreferred Qualifications
1-3+ years of QSR or leadership experienceAbility to coach, hold standards, and encourage people at the same timeStrong communication and time management skillsPI02276a50cf17-30511-38724098
