Technical Account Manager

A company is looking for a Technical Account Manager to partner with enterprise customers on onboarding and maximizing the value of their ITSM platform.

Key Responsibilities

Lead enterprise onboarding sessions and configure the ITSM platform, including services and workflows

Act as the primary technical owner for assigned accounts, ensuring customer satisfaction and adoption of ITSM capabilities

Participate in pre-sales engagements, providing technical authority and delivering platform demos

Required Qualifications

4+ years in a Technical Account Manager, post-sales, pre-sales, or technical support role, preferably in SaaS or MSP environments

Proven experience owning enterprise customer outcomes end-to-end

Strong knowledge of ITSM platforms such as ServiceNow, Jira, and Freshservice

Hands-on experience with monitoring, alerting, AIOps, and workflow automation

Familiarity with APIs, JSON, webhooks, and light scripting (Python / PowerShell preferred)