Resident Qualification Specialist (Conshohocken)

Summary :

The Resident Qualification Specialist plays a vital role in driving the companys leasing success and occupancy goals by reviewing, verifying, and determining the eligibility of rental applicants. This position directly impacts our ability to maintain low delinquency, uphold fair housing compliance, and prevent fraudulent move-ins. The Specialist collaborates with customers, on-site and remote teams, and third-party screening partners to ensure every applicant is evaluated accurately and fairly.

This role requires a detail-oriented mindset , analytical thinking , and a collaborative approach . It also demands strong communication skills , a proactive mindset , and a clear commitment to compliance and customer service .

This role's core mission is to uphold resident qualification standards that safeguard our communities while creating a fair and efficient experience for every applicant.

Essential Duties :

Application Review & Decision-Making

• Evaluate rental applications using internal qualification criteria and third-party screening tools (e.g., Yardi, TransUnion).
• Detect and investigate inconsistencies or red flags in applicant documentation, including income, employment, rental history, and identity verification.
• Maintain accurate and thorough documentation of manual application decisions to ensure compliance and audit readiness.
• Recommend updates to resident qualification standards based on observed trends in delinquency, fraud, or market conditions.
• Triage and resolve screening-related escalations submitted through the companys internal ticketing system, providing centralized support to all communities across the portfolio.

Collaboration & Stakeholder Support

Compliance, Reporting & Process Improvement

Application turnaround time

Additional Duties : Tasks or duties not outlined in this job description may be required to contribute to the organization's success and efficiency.

Competencies :

Qualifications :

Reasonable accommodation may be arranged to facilitate individuals with disabilities in fulfilling the essential duties of this role.

Education and / or Experience :

Required

Preferred :

Physical Requirements :

This role requires prolonged periods of sitting at a desk and working on a computer. Occasional standing, walking, and lifting. Occasional travel for training or team meetings as needed.

Work Environment :

The noise level in the work environment is moderate and typical of a professional office setting. The role involves frequent use of standard office equipment, such as computers, phones, and printers.

Values :

At Morgan Properties, we enhance the lives of our residents by providing exemplary service, a best-in-class living experience, and a place they can truly call HOME. Our ambition is to transform the housing industry and empower individuals to redefine their American Dream. All employees assist in our mission and vision by demonstrating Morgan PRIDE :

The Benefits of Employment

Salary range : $55,000-60,000 / yr

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and / or experience which may result in total compensation outside of this range .

Get To Know Us :

Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations.

Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 360 apartment communities and over 100,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

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