Senior Implementation Manager

Job Description

Job Description

Who we are

Findigs is on a mission to make renting work for all of us : to support every path, and simplify the way forward. We’re making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting.

Our digital rental application offers a safe and seamless way to apply and get approved for your next home. We specialize in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters, while evaluating applications with unmatched speed and precision.

The Team

The core function of the Implementation team is to ensure that customers can seamlessly begin operations on our platform as soon as possible. Beyond the traditional day-to-day responsibilities of project management, the team is responsible for helping our Engineering and Product teams determine customer pain points to ensure quality and speed in the implementation process.

The Role

We are seeking a highly accomplished and strategic Senior Implementation Manager to join our team. This role is crucial to Findigs' growth, focusing on deploying our product within our most complex large enterprise customer environments.

You will be expected to make a significant impact not only by ensuring exceptional outcomes for our customers but also by shaping the strategy for how Findigs scales its implementation practices. You will also serve as a reliable, influential expert and a role model for the wider team.

This role offers the flexibility to work from our NY office (hybrid) or remotely. We would especially love to hear from you if you are located in the Central or Mountain timezones!

Where you will make an impact :

• Partner through a consultative approach with our biggest Enterprise customers to deeply understand their complex organizational goals, translating that knowledge into a prescriptive deployment strategy that guarantees long-term platform success.
• Critically evaluate and pioneer new processes and tools for launching Enterprise accounts, driving efficiency and scalability across the Implementation team.
• Lead and manage comprehensive project plans, expertly coordinating resources across internal teams, high-stakes customers (including C-suite and technical leads), and key third-party partners.
• Quarterback complex configuration during implementation by leading advanced system setup, validating critical technical configurations, and being accountable for delivering resolution on complex issues for customers.
• Act as the strategic Implementation voice in the room when collaborating with Sales, Product, and Engineering, ensuring seamless handoffs and a unified customer experience on our largest accounts.
• Directly influence our future products by consolidating and prioritizing feedback from customers, acting as a key advocate in the product prioritization process.
• Travel to customer locations to ensure executive alignment, lead critical on-site launch activities, and facilitate key strategic or partnership discussions.

We’d love to hear from you if you have :

Nice-to-haves :

What we offer :

Compensation disclosure as required by NYC Pay Transparency Law.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full time employees receive an equity compensation package.

Interviewing with Us

We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording.

We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.