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University Enrollment Advisor

University Enrollment Advisor

Hallmark UniversitySan Antonio, Texas, United States
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SUMMARY OF THE JOB :

The Enrollment Advisor will represent a variety of programs in a modern well-equipped facility. She / he will contact and assist prospective students that inquire through a self-enrollment process or match with an Admissions Professional to support a guided application process. The Enrollment Advisor will also be required to display the highest levels of personal integrity and intelligence.

ESSENTIAL FUNCTIONS :

  • Engages students through a variety of communication channels to include outbound and inbound student calls and video advising to deliver first contact resolution.
  • Supports the new student application process by working with Admissions Professional to answer incoming student questions and collecting missing documentation needed to submit a completed application.
  • Ability to handle high volume outgoing / ingoing calls to perspective students.
  • Monitor enrollment activities and update / track new inquiries to better utilize team and marketing efforts.
  • Demonstrate desire to succeed within a highly competitive environment.
  • Properly utilize and update campus database.
  • All other duties, as assigned.

OTHER FUNCTIONS :

  • Display records of achievement by exceeding stated goals.
  • Able to show exceptional social and customer focused skills.
  • Detail oriented and highly organized.
  • Display strong ability to effectively interact with students, staff and faculty.
  • Exceptionally effective team member.
  • Reliable and motivated under high pressure working environment.
  • Actively participate in student mentor program.

    • PROFESSIONAL / PUBLIC ACTIVITIES :

  • Mandatory Participation in the Hallmark Character Program : All employees are required to actively engage in this program to embody and promote our core values.
  • Continued Education, Certifications, Knowledge Base enhanced training and skill sets.

    • KNOWLEDGE / SKILLS / ABILITIES :

  • Possess exceptional telephone and organizational skills and face-to-face communication.
  • Exhibit a high level of motivation, with a passion for student success and the Hallmark University mission.
  • Establish a commitment to business ethics and compliance with regulatory rules.
  • Have a proven track record of successful customer service, sales or admissions experience.
  • Multitask and be highly organized in a fast-paced environment, with the ability to adapt to change.
  • Assert strong interpersonal and communication skills.
  • Be proficient in MS Office (Excel, Outlook, PowerPoint, Word, etc.).

    • QUALIFICATIONS AND EXPERIENCE :

    PREFERRED :

  • Minimum of an associate degree from an accredited college / university.
  • Experience in an educational sales environment.

    • REQUIRED :

  • High School Diploma.
  • 1 year or more experience and proven track record of successful sales with direct sales experience.
  • Ability to work independently as well as function as part of a team.
  • Problem solving abilities.
  • Excellent customer service and organizational skills.

    • About Hallmark University :

    Hallmark University is a nonprofit university offering degrees in Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.

    About Hallmark University :

    Hallmark University is a nonprofit university offering degrees in Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.

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    Enrollment Advisor • San Antonio, Texas, United States