Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative to provide exceptional service to policyholders.

Key Responsibilities

Respond to customer inquiries through inbound calls and written correspondence

Review and process customer transactions to ensure timely resolution

Maintain accuracy and integrity of customer accounts through follow-up and documentation

Required Qualifications

At least 2 years of customer service experience, preferably in a call center environment

High school diploma or military experience

Proficient with Microsoft Office applications

Ability to manage multiple tasks in a fast-paced environment

Reliable high-speed internet and a dedicated home office setup