Lead Clerk

WinCo FoodsFresno, CA, US

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WinCo Foods Store Clerk

Assist management with the operations of the store by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and / or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches. Performs other related work.

Typical duties and responsibilities include :

Seeking opportunities to welcome, engage, serve, and thank customers. Maintaining and encouraging an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer.
Providing customer service by performing the duties of a clerk in the designated department (grocery or freight).
Performing a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments, and answering any questions the customer must have.
Continuously monitoring area activities, including customer traffic flow, coverage of checkout lanes, etc.
Maintaining cleanliness and eye-appeal of work area, storage area, equipment, and retail displays according to company policy and legal regulations; and cleaning work area by mopping, sweeping, taking out garbage, etc.
Ensuring the department / area of responsibility is kept clear of excess carts, baskets, garbage, etc.
Monitoring arrivals, breaks, lunches, and departures of employees in area of responsibility. Communicating with immediate supervisor regularly.
Assisting immediate supervisor as needed or directed.
Assisting clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).
May fill department racks / shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
Maintaining a constant awareness of customer and employee safety.
Stocking and rotating merchandise in any area of the store as needed.
Performing other duties as assigned or needed.

Requirements : Education :

High School Diploma or equivalent

Experience :

Communicating clearly and professionally, utilizing excellent verbal, written, and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers, and others.

Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors, and co-workers.

Applying clear understanding of overall company practices, including in-depth knowledge of policies / procedures, in order to effectively judge and react to customer activity.

Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).

Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.

Performing basic math (add, subtract, multiply, and divide) and compute weights and measures.

Performing primary duties efficiently and accurately with honesty and integrity.

Ability to :

Consistently provide world class customer service to internal and external customers.

Work varied shifts in a 24 / 7 operation; including night, weekends, and holidays.

Perform all duties described in the appropriate department specific job description (grocery clerk, cashier, and / or freight stocker).

Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent.

Properly use cleaning chemicals in accordance with manufacturer's guidelines and instructions.

Properly handle food products per State and County laws, and WinCo standards.

Reach, lift, and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.

Stand for long periods of time, walk, and move rapidly, bend, stoop, twist, and turn frequently.

Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment, and work aides.

Understand state & federal regulations if certification is needed.

Perform primary duties efficiently and accurately.

Additional requirements :

Must be at least 21 years old

Food Handlers Certification (Per State Laws)

Machines and equipment operated :

Refer to appropriate department specific job description (grocery clerk, cashier and / or freight stocker) for complete list.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties, and qualifications required of personnel may vary.

EEO / Inclusivity

As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed to cultivating and celebrating an inclusive environment in which all employees are valued and respected.

Pay Range

USD $26.15 - USD $29.04 / Hr.

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Clerk • Fresno, CA, US