Desktop Support Technician

Job ID : VA-777729 (94291009)

Onsite / Local Telecom / AV / Desktop Support Technician with POTS / VoIP / Mobile, helpdesk / Ticketing, desktops / laptops / printers diagnostics / reconciliation / Troubleshooting, and Inventory / Asset Management experience

Location : Richmond, VA (DGS)

Duration : 12 Months

Interview : In Person Only

Onsite is required.

Skills :

Telecommunications skills (POTS lines, VoIP, and cell) Nice to have

A / V Systems Support Nice to have

Helpdesk Accu

• ly log and resolve tickets. Serve as a point of contact. Escalate when necessary Required 2 Years

Customer Oriented and Team Player Required 3 Years

Computer diagnostics and remediation Required 3 Years

Strong ability to effectively communicate Required 3 Years

Additional duties as needed. Required

Top Technical Skills :

Helpdesk Support & Ticketing Systems

Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.

Hardware & Software Troubleshooting

Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.

Telecom & Mobile Device Management

Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.

Application Installation & Configuration

Experience installing and configuring software applications across various systems.

Inventory & Asset Management

Maintains accu

Soft Skills & Professional Strengths

Customer Service & Communication

Strong ability to communicate technical information clearly to non-technical users across all staff levels.

Team Collaboration

Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.

Problem Solving & Escalation Management

Capable of resolving issues independently and escalating appropriately when necessary.

Reporting & Documentation

Prepares weekly reports and maintains detailed documentation of support activities and procedures.

Training & User Support

innoSoul, Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically, business solutions for Application Development, System integration, network or software installation support, Custom Web Development, Hosting solutions. Our value-added solutions leverage technology to enhance business performance, increase productivity and secure data.