Product Support Engineer

A company is looking for a Product Support Engineer to ensure the reliability of their web application for enterprise customers.

Key Responsibilities

Monitor and resolve user issues through ticketing systems and on-app feedback

Reproduce and debug issues using browser tools and basic SQL

Conduct data quality checks and assist in release readiness through testing and documentation

Required Qualifications

0-2 years of experience in product support, QA, technical support, or customer success for a web SaaS product

Basic knowledge of web applications, including HTTP / REST, JSON, and browser dev tools

Familiarity with SQL for data verification and log reading

Experience with ticketing and analytics tools such as Intercom and Jira

Ability to write clear and concise documentation for users and internal teams