CRM Automations Platform Manager

An entertainment organization in New York City is seeking a new CRM Manager to join their team. This is a fully remote contract engagement, with a monthly in office requirement (at times due to team collaboration).

Start Date : ASAP

Schedule : Monday to Friday

Hybrid or Remote : Can be remote, but would like someone near the NYC office to ensure they can pop in when needed

Implement CRM strategies using Braze

Write creative and witty copy for various marketing campaigns, ensuring brand voice consistency

Design and optimize automated workflows and onboarding journeys to enhance customer experience and retention

Collaborate with cross-functional teams to ensure CRM efforts align with overall marketing and business objectives

Monitor and analyze campaign performance, providing insights and recommendations for improvements

3+ years of Email Marketing experience (not social media or paid media)

Must have a design eye and be comfortable with tools like Photoshop and Illustrator

Strong focus on automation, push notifications, and in-app messaging

Experience with customer journey mapping (e.g., campaigns tied to content)

Independent and proactive - able to manage projects with minimal check-ins

Braze experience (other platforms like Salesforce or IBM Watson Automation)