Delivery Success Manager

Overview

The Delivery Success Manager (DSM) is responsible for ensuring the quality and successful delivery of services by our extended network of service partners. The DSM will act as a central point of contact and advocate for service delivery excellence, working closely with customers, partners and internal teams to identify and resolve roadblocks, implement and reinforce best practices, and drive continuous improvement in partner-led engagements. This role requires a strong blend of partner management, service delivery expertise, project management skills, and a proactive approach to ensuring customer success through our partner ecosystem.

Responsibilities

Engagement & Governance :

• Establish and maintain strong, collaborative relationships with partner delivery resources.
• Facilitate regular communication and governance meetings with partners to review project status, address issues, and align on delivery standards.

Delivery Oversight & Quality Assurance :

Roadblock Removal & Issue Resolution :

Qualifications :

Core Skills :

Project & Program Management :

Problem-Solving & Analytical Skills :

Communication & Interpersonal Skills :

Technical Aptitude :

Risk Management & Mitigation :

Process Improvement :

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

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