Customer Service Rep (Healthcare) On-Site

Customer Service Rep (Healthcare) On-Site

The Healthcare Customer Service Representative interfaces with customers via inbound / outbound calls and / or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and / or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Applicants need to have a minimum 2 years call center experience for this role. Experience in healthcare is a plus.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a Healthcare Customer Service Representative position at Concentrix is just the right place for you!

As a Healthcare Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Healthcare Customer Service Representative, you will :

• Assess all in-bound calls to accurately and efficiently address member's needs by maintaining a strong customer focus.
• Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport.
• Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
• Be efficient in navigating multiple systems.
• Participate in ongoing training and self-development.
• Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Deliver exceptional customer experiences.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Healthcare Customer Service Representative role, whether English-speaking or Bilingual : (English / Spanish), will include :

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with :

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Location :

USA Greenville SC - 2006 Wade Hampton - Bldg III