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Procurement & Training Customer Service Representative

Procurement & Training Customer Service Representative

The Bergaila CompaniesSpring, TX, US
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Opportunity Snapshot

Compensation : $32 / hour, DOE

Location : Spring, TX

Work Schedule : M-F / 40 hours+

Assignment Duration : 12 months+

Benefits : Comprehensive insurance, 401(k) program, PTO & Holidays, Company vehicle

Responsibilities

  • Provides support to customers by answering inquiries, troubleshooting customer problems and taking orders
  • Prepares correspondence and fulfills customer needs to ensure customer satisfaction
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Works with moderate work direction, and can identify issues / problems but may need assistance in resolving
  • This position would typically include senior Customer Service (CS) representative with extensive prior CS experience
  • Performs tasks of high complexity and difficulty, assuming responsibility for customer accounts research
  • Reconcile accounts and resolve discrepancies. Resolvie payment delays and / or disputes professionally
  • Provide timely updates on invoice processing or remittance
  • Respond to inquiries from departments like procurement, finance, or operations
  • Provides supervision, training and mentoring to other CS staff

Qualifications

  • Excellent verbal and written communication skills, extensive customer service experience required
  • Knowledge of the following software desired : Open Invoice and Microsoft Office
  • Experience in training
  • Researching invoices
  • Accounts Payable experience preferred. Understanding of reconciling accounts and resolving discrepancies is required
  • Experience in resolving payment delays or disputes professionally
  • Providing timely updates on invoice processing or remittance
  • High School diploma or GED required

    • The Bergaila Way :

    The Bergaila Companies is a nationally recognized leader in providing staffing services to all sectors of the energy industry. We continually focus on partnering with talented professionals, engineering the perfect fit between our clients and employees. Choosing a career path with Bergaila grants you immediate access to nationally recognized organizations we partner with. Bergaila consistently attracts and retains its Employees with our dedicated internal service team, top tier benefits programs for contractors and their families, and commitment to place you in the desired career of your choice.

    Client Overview :

    Our Client is a privately held Oil & Gas company with more than 650 active wellbores across multiple U.S. states. Ethical leadership and a commitment to honest business has resulted in our Client becoming a trusted partner within the industry.

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    Customer Service Representative • Spring, TX, US