Director of Operations

Inspire Teams. Lead Operations. Grow Your Career.

Valet Living is looking for a Director of Operations who's ready to take charge, leading and empowering a team of Operations Managers, Area Leaders, and service teams across a large region. This role is about setting the strategic direction, driving performance, and optimizing processes to ensure we deliver top-tier service to our clients.

Compensation & Work Environment Details :

Salary Range : $90,000 - $110,000

Bonus Target : 17.5% of annual salary, paid quarterly

Auto Allowance & Reimbursement : Bi-weekly fixed contribution + monthly variable mileage reimbursement

Schedule : Field-based role with frequent travel within your assigned region

Travel : Up to 40% of the time

What You'll Do :

• Lead High-Impact Teams : Guide and mentor a team of Operations Managers and Area Leaders, driving a culture of accountability, engagement, and high performance resulting in business growth, client retention and best-in-class customer satisfaction.
• Strategic Leadership : Develop and execute operational strategies aligned with company goals to drive efficiency, scalability, and superior service delivery.
• Financial Stewardship : Manage P&L and cost accountability, ensuring all operations stay within budget while maximizing profitability.
• Resource Planning & Agility : Oversee resource planning to ensure the company is equipped to meet evolving operational challenges and capable of rapidly responding to new opportunities.
• Drive Operational Excellence : Monitor and analyze key performance indicators (KPIs) and operational metrics, leading continuous improvement initiatives to enhance productivity and service quality.
• Client Partnerships : Establish and maintain trusted advisor relationships with key client stakeholders to ensure client satisfaction and business growth.
• Talent Development : Lead talent strategies in partnership with Human Resources, with a focus on attracting, developing, and retaining service-oriented team members. Actively support the full talent lifecycle-including recruitment, onboarding, performance management, associate relations, and ongoing coaching-to build high-performing teams and strong leadership pipelines.
• Business Growth : Collaborate with Sales and Field Operations teams to drive growth within the region, identifying opportunities to expand services and optimize client relationships.
• Fleet & Inventory Management : Coordinate with the Fleet team to ensure regional fleet needs are met and optimize warehouse operations.
• Safety & Compliance : Ensure safety standards are met and all operational practices are compliant with company policies and regulations.

What We're Looking For :

Why You'll Love Working with Us :

At Valet Living, we don't just provide essential services-we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you'll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Comprehensive Benefits :

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Ready to lead with impact and take your career to the next level? Apply today and join a company that values your leadership, expertise, and drive to make a difference!

#LI-JM22

Are you a current Valet Living employee? If so, click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at accomodationrequest@valetliving.com and let us know the nature of your request along with your contact information.

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.