Talent.com
Help Desk Analyst

Help Desk Analyst

SPAR Information Systems LLCUnited States
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  • Excellent verbal and written skills for helpdesk voice and non voice interactions
  • Excellent empathetic and efficient customer service skills over voice and non voice lines
  • supporting incoming call and chats for registration / logon, navigation questions, and technical issues on Elevance websites and Mobile APPs
  • incident reporting and tracking
  • Proficient with web browser and mobile devices
  • Ability to troubleshoot cache / cookies related issues and understanding of private / incognito window
  • Proficient with MS Office Suite

    • Notes :

    • Requires mandatory attendance, 2 weeks of lead time to apply for time off.
    • When approved to worked from home, should have stable internet and power to avoid impact to availability
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    Help Desk Analyst • United States

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