Reimbursement Specialist - Medical

The Travel Specialist is responsible for booking and following up on travel reservations including air, hotel, and car rentals for clinicians and internal corporate employees. This role is responsible for achieving individual and contractual service level goals related to telephone, quality, and productivity as well as monitoring, sorting, and working global distribution system (GDS) queues to maintain quality control daily. Worldspan or Sabre experience preferred.

Travel Bookings - 100%

Books travel requests made by Customer Care Specialists on behalf of clinicians within assigned divisions

Researches travel issues and takes corrective action

Works with Travel, Inc. corporate or Travel, Inc. consultants to learn new software and take ongoing GDS training

Keeps management well informed of area activities and of any significant problems

Completes assigned documentation in an accurate and timely manner

Additional Job Description

Additional Job Description

SECONDARY FUNCTIONS (IF APPLICABLE)

May work on special projects or other duties as assigned

SUPERVISORY / BUDGETARY / EXTERNAL COMMUNICATION RESPONSIBILITY

~ Communicates with external travel vendors

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

~ High School Diploma or equivalent required; Bachelor’s degree preferred.

~1+ years of related corporate travel experience required

~ Worldspan or Sabre native

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to adhere to and exhibit the Company Values at all times

Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams

Working knowledge of Global Distribution Systems (GDS)

Strong customer service mindset

Strong organizational and time management skills

Ability to work independently

Strong communication skills - both oral and written

Ability to work with sensitive information and maintain confidentiality

Solid critical thinking and problem-solving skills