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Client Service Specialist Customer Service

Client Service Specialist Customer Service

Auto Repair NetworkWentzville, MO, US
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Job Description

Job Description

About the Role

We’re hiring a highly motivated Customer Support Specialist to join our growing team at Auto Repair Network . In this role, you’ll handle inbound calls from customers, resolve questions about their coverage, and proactively work to retain their business by providing value, empathy, and expert support.

This isn’t just a call center job — it's a career path for those who love helping people, solving problems, and making an impact.

As a Client Service Specialist, you’ll be the first voice our customers hear — answering questions, solving problems, and building trust every step of the way.

  • Supportive Team Atmosphere
  • Career Growth Opportunities
  • Competitive Pay & Benefits
  • You’ll Be Valued – Not Just Another Employee

680 Parr Rd. Building A Wentzville , MO | Hybrid Option Available

OPEN INTERVIEWS – WEDNESDAY, JULY 2nd | 10 AM – 2 PM

  • Can’t make it during that time? Message us directly to schedule a time that works for you!

    • Compensation & Perks

  • Starting at $15 / hr (based on experience) + Commissions
  • Medical, Dental, and Vision insurance
  • PTO
  • Performance-based Hybrid Work-From-Home available after 30 days
  • Team culture focused on support, recognition, and growth

    • Compensation :

    $15 - $17 hourly + commission

    Responsibilities : What You’ll Do :

  • Handle inbound customer calls with professionalism, clarity, and urgency
  • Assist customers with questions about their Vehicle Service Contracts
  • Identify reasons for potential cancellations and work to retain the customer
  • Explain coverage, pricing, terms, and incentives with confidence
  • Offer solutions : adjust payment plans, highlight benefits, or restructure coverage
  • Process adjustments, renewals, and cancellations per company policies
  • Collaborate across departments to ensure the customer’s experience is top-tier
  • Stay updated on industry trends and company product offerings
  • Meet weekly and monthly performance goals (save rate, call quality, handling time)

    • Qualifications :

    What We’re Looking For :

  • High school diploma or equivalent
  • Experience in customer service or retention roles preferred
  • Friendly, confident, and clear communicator over the phone
  • Strong listening and empathy skills — you know how to connect
  • Ability to multitask and thrive in a fast-paced environment
  • Basic computer proficiency and the ability to learn internal systems
  • Prior knowledge of Vehicle Service Contracts is a plus
  • A desire to grow within a mission-driven company

    • About Company

    We’re a fast-growing company that values exceptional customer experiences .

    Ready to Apply?

    If you’re passionate about helping others and love being on the phone, this is your moment . Click apply and let’s talk!

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    Client Service Specialist • Wentzville, MO, US