Associate Patient Care Coordinator (FARMINGTON)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

ProHealth is seeking an Associate Patient Care Coordinator to join our growing Family Medicine team.

This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (HER) according to ProHealth policies.

Hours (40 hours) : 8 hours shift Monday - Friday between 7am - 6 : 15pm EST; may need to provide coverage for other nearby locations

Location : 599 Farmington Avenue, Suite 101, Farmington, CT

Primary Responsibilities :

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Greet patients and conduct check-in process
• Monitor daily reminder call logs to reschedule appointments as needed
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
• Maintain knowledge of current OSHA, HIPAA, and ProHealth policies
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

Medical Plan options along with participation in a Health Spen