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Contact Center Manager

Contact Center Manager

VirtualVocationsRockford, Illinois, United States
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A company is looking for a Contact Center Manager with Security Clearance.

Key Responsibilities

Supervise and support a team of 100 Contact Center Agents and 5 Senior Agents

Provide coaching, mentoring, and reinforcement of training to enhance customer service

Collaborate with clients and leadership to ensure operational excellence and improve efficiency

Required Qualifications

Bachelor's degree (BA / BS) required

Minimum 2 years of experience as a contact center supervisor

At least 4 years of call center experience

Ability to motivate teams and foster collaboration

Must reside within 50 miles of Reno, NV

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Contact Center Manager • Rockford, Illinois, United States

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