Software Support Engineer I-

Overview

Primary Talent Partners has a new contract opening for a Software Support Engineer I with our medical device client in Lafayette, CO. This is a 6-month contract with a potential for extension.

Pay : $35.00 – $45.00 / hr ; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.

Description

The software support engineer will act as 3rd tier support for AC&M products, by representing R&D in investigating and supporting our products in the field. It is a customer-facing role and requires professional presentation, demeanor, and communication. You will field support requests, which may require travel to customer sites to understand their operating environment and find the root causes of field issues.

This position is primarily responsible for investigating field issues related to our products, determining root cause and potential fixes, and providing workaround procedures to customers. This is a customer-facing position that requires professional communication and presentation as a representative of the company. The position also requires regular travel to customer sites to assist with new product installs, upgrades, or troubleshooting of existing installs, allowing you to learn about our customer environments, products, and user needs. You will act as the conduit between R&D and our customers, ensuring that R&D gets feedback on product performance and that customers get the information and support they need. You will also use your software development skills to fix field issues and maintain the cloud-based demo site used for sales and training.

Position Responsibilities

• Become subject matter expert on full suite of AC&M product offerings
• Engage remotely and on-site with customers to investigate and document product issues
• Collaborate with support team and services team and provide them with technical documentation as needed
• Provide support and code changes for the cloud-based demo website used for sales and training
• Thoroughly document and share field observations with R&D team
• Engage in Beta, Pilot and Limited Market Release efforts when bringing new products to the market.
• Collaborate with engineers cross-functionally to develop of new product features and capabilities
• Must be available for after-hours or weekend support if emergency customer situations occur
• Provide guidance to customers on how best to configure their environment for our products
• Support efforts that ensure our products are available to be demonstrated by our Sales Team
• Examine product code to root cause issues and develop fixes
• Participate in cross-functional reviews of field issues
• Provide feedback to R&D on how to make products easier to deploy and support in the field
• Flexibility to travel to customer locations with minimal notice when needed

Minimum Qualifications

Nice to Have

Top 3 Technical Skills

Education

Bachelor's degree in comp sci., software engineering, computer engineering or similar

Work Experience

This position is entry level, so 0-2 years of experience

Travel

Up to 50%

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at

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