Program Manager, Student Support Services
Provides leadership and direction for the Student Support Services Program. Essential functions include :
- Coordinates, monitors, and evaluates services including academic, career, financial aid, and personal advising
- Develops bridge classes, cultural, career, and transfer activities
- Hires, trains, supervises and evaluates staff
- Guarantees the fulfillment of objectives and activities of the grant funded program
- Develops and manages the budget
- Conducts ongoing and final assessment of program activities
- Ensures program compliance with College policies and procedures and U.S. Department of Education regulations
- Develops and writes proposals and reports
- Maintains relationships with other College departments including campus student success teams
- Participates in meetings, workshops, and conferences for professional development
- Performs other duties as assigned
Required qualifications include :
Master's degree in Education, Counseling, Psychology, Sociology or a related fieldMinimum of three years of demonstrated administrative experience implementing and evaluating educational programsDemonstrated experience in proposal writing for government funded programsDemonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of othersDemonstrated experience planning, preparing, and monitoring a business area's budgetDemonstrated experience effectively making decisions that have major implications on the management and operations within a departmentDemonstrated effectiveness in a role requiring dynamic and abstract problem solving methods in adaptive situationsKnowledge, skills and abilities include :
Possess working knowledge of postsecondary admissions concepts, practices and procedures with the ability to use in varied situations as it pertains to the departmental focusPossess excellent organizational and prioritization skills with demonstrated attention to detailAbility to be creative and exercise initiativePossess excellent written, verbal and interpersonal communication skillsAbility to adjust to changing priorities and respond appropriately to deadlinesPossess leadership skills and ability to foster a team environment and work collaborativelyAbility to effectively complete work assignments independentlyDemonstrated intermediate Project Management skillsIntermediate-level proficiency with Microsoft : Outlook, Word, Excel, PowerPoint, and AccessAbility to confidentially and discreetly handle subject matters requiring privacy and sensitivityAbility to collaborate, persuade, gain cooperation and acceptance of ideas on significant projectsAbility to collaborate, negotiate and resolve conflicts on major projectsAbility to facilitate top-level collaboration while managing sensitive issuesAbility to develop and maintain relationships with key contacts to enhance work flow and qualityPossess sensitivity to respond appropriately to the needs of the communityCompetencies include :
CommunicationTime UtilizationService FocusCollaborationQuality of WorkAdaptabilityContinuous ImprovementPreferred qualifications include :
Minimum of five years of demonstrated experience counseling and / or teaching first generation studentsDemonstrated experience working with Banner Student and Financial SystemsActive licensure in a professional field such as Social Work, Counseling, or a related fieldPossess knowledge of policies and procedures of the U.S. Department of Education regulations governing TRIO programsPhysical demands / working conditions include :
The work is performed in a normal, professional office environmentThe work area is adequately lighted, heated and ventilatedThe employee may sit comfortably to perform the duties of the job and may perform repetitive motions with hands / fingers using a computer mouse and keyboard to type. However, there will be walking; standing; bending; stooping; and carrying of various items and equipmentWork may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksiteNon-Bargaining Full-time Position Target Starting Salary Range : $60,000 to $65,000. The final offer for the successful candidate is targeted to fall within this range but will be based upon an assessment of internal equity, the unit's available budget, and the candidate's qualifications in relation to the minimum and / or preferred job requirement(s).
If hired, you must reside in the state of Ohio and be within commuting distance of this work location / campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College.
This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment / educational opportunity institution.
