Technical Support Supervisor
VirtualVocationsNorcross, Georgia, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Supervisor of Technical Support to provide customer support and leadership within their support team.
Key Responsibilities
Provide high-quality technical support and troubleshoot complex issues
Act as a mentor and oversee daily operations, including case management and team performance
Monitor support activities to ensure service level agreements and quality standards are met
Qualifications
Proven experience in a customer technical support role with complex case handling
Experience as a team lead or mentor in a support environment
Strong technical aptitude and ability to learn product knowledge quickly
Highly organized and adaptable, capable of balancing casework with team support
Strong interpersonal skills to foster a positive team culture
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Technical Support • Norcross, Georgia, United States
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