Dispatcher

Job Description

Coordinate, Communicate, and make an impact as a Dispatcher!

We are seeking an entry-level Dispatcher to support our Bizerba portfolio solutions for customers in our Retail Division. A successful Dispatcher will have a customer-focused attitude, great attention to detail, and be a self-starter who can drive continuous improvement projects. You'll also play a crucial role in ensuring the efficient and timely coordination of services, vehicles, and personnel, a responsibility integral to our company's success. Please be advised that this role requires on-site reporting.

Your tasks

• Receive incoming telephone calls, assess, and dispatch service calls.
• Prioritize and determine the best available technician to complete the job.
• Provide feedback to the call center for improvements and customer concerns.
• Provide the field team with parts support to help minimize return trips.
• Provide backup to fellow dispatchers as needed.
• Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions, or problems.
• Ensure proper communication with the customer to gather all pertinent information for the service call.
• Consistently follow up with customers to ensure completion and satisfaction.
• Track all service calls and provide service call reporting and metrics to management.
• Maintain service call logs and service manuals.
• Perform work according to the Bizerba Policy and Procedures Manual

Your profile