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Patient Services Specialist
Patient Services SpecialistPhysicians East • Greenville, NC, US
Patient Services Specialist

Patient Services Specialist

Physicians East • Greenville, NC, US
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Job Description

Job Description

  • ???? Join Our Team as a Patient Services Specialist! ????
  • ???? Location : Eastern North Carolina | Status : Non-Exempt | Full-Time

About Physicians East, P.A.

At Physicians East, we’re more than just a healthcare provider — we’re a community of professionals committed to delivering compassionate, comprehensive, and cost-effective care to the people of Eastern North Carolina. If you're passionate about making a difference and thrive in a fast-paced, patient-centered environment, we want to meet you!

  • ???? About the Role
  • As a Patient Services Specialist , you’ll be the welcoming face and helpful voice of our practice — the first point of contact for patients and visitors. You’ll play a vital role in ensuring a smooth, efficient, and positive experience for every patient who walks through our doors.

    This dynamic position blends customer service with administrative excellence, supporting functions such as reception, appointment coordination, referrals, and surgical scheduling.

  • ????️ What You’ll Do
  • Greet patients and visitors with warmth and professionalism
  • Schedule, reschedule, and manage appointments using EMR systems
  • Verify insurance, collect co-pays, and manage patient balances
  • Answer phones, respond to voicemails and emails promptly
  • Register new patients and update existing records
  • Maintain confidentiality and comply with HIPAA regulations
  • Assist with forms, documentation, and general office duties
  • Coordinate with clinical staff to ensure smooth patient flow
  • Tackle patient concerns with empathy and efficiency
  • Keep the front desk and waiting area organized and welcoming
  • Support other administrative tasks as needed
  • ✅ What We’re Looking For

  • High School diploma or equivalent (required); post-secondary education (preferred)
  • 1–2 years of experience in healthcare, customer service, or front office (preferred)
  • Proficiency in Microsoft Office and EMR systems (e.g., Epic, Nextgen)
  • Strong communication, multitasking, and organizational skills
  • Knowledge of medical terminology and insurance processes (a plus)
  • Bilingual abilities (a plus)
  • A team player with a positive attitude and problem-solving mindset
  • ???? Work Environment & Commitments
  • Based in a medical office or clinic setting
  • Frequent interaction with patients, families, and healthcare staff
  • Occasional overtime may be required
  • Physical demands include sitting, standing, walking, and lifting up to 25 lbs
  • ???? Reporting Structure
  • Reports to : Operations Manager
  • Supervision Exercised : None
  • ???? Why Join Physicians East?
  • Be part of a respected healthcare team serving the Eastern NC community
  • Grow your career in a supportive, mission-driven environment
  • Ready to make a meaningful impact every day?

    Apply now and become a vital part of the Physicians East family!

    Affirmative Action / EEO statement :

    Physicians East, P.A.is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and / or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application / employment process.

    Disclaimer :

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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    Patient Service Specialist • Greenville, NC, US