Desktop Support Technician / T2

Enthusiastic about technology? Are you a team player? Elevate is looking to add dedicated, eager, open-minded people to our team.

The Elevate Technology Group is an Oregon IT Services and engineering firm headquartered in Portland, Oregon. Established in 2010 with a passion for investing in people while creating technology solutions with a foundation of honesty and integrity. At our core, we are a team of able service and software engineers. Our team members are humble professionals focused on helping people succeed – both our customers and each other. At the same time, we know what's important : family, healthy relationships, and work / life balance.

As a Microsoft Gold Partner, we challenge our team with meaningful projects that grow their skills. Through communication and collaboration, we share knowledge and rely on our collective strengths. Our deeply held belief in a learning culture is demonstrated by our investment in continuing education, mentoring programs, and weekly brainstorming sessions. Continuous learning and improvement aren't just what we do; it's who we are. We mentor, inspire and challenge each other.

The Elevate Technology Group works with companies of all sizes, capabilities, and industries including legal, medical, manufacturing and retail. The one constant : investment in technology is critical to day-to-day operation and business growth.

Our people are passionate about technology, and we work hard on keeping it that way. In the end, we raise each other's game and have each other's back.

Elevate engineers can be described as trustworthy, reliable, open collaborative professional problem solvers working in diverse environments across a variety of technology stack and tools.

Responsibilities

Reports to : Service Delivery Manager / Help Desk Lead

Desktop Support Technicians (DSTs) serve as the frontline technical resource for Managed clients. DSTs will primarily focus on Workstation-based issues but will also handle some server-based or network-based issues as their skills progress.

DSTs must also keep control of their email to ensure they can respond to internal and external requests in a timely fashion.

DSTs should have strong communication skills with both end-users as well as technicians. DSTs must also be diligent in logging accurate case notes and time entries to keep statistical records accurate for the Help Desk. DSTs should also be willing and eager to learn to expand their skillset as more challenging concepts come up. DSTs will occasionally be selected to go through certification training to help enhance their skillset.

Duties :

Resolving a wide variety of Desktop-related support tickets.

Maintain accurate timekeeping and note entries for all support tickets.

Resolving some server or network-related issues under the supervision of a System Support Technician or Engineer.

Escalating cases when unsure how to proceed.

Provisioning and setting up new accounts and workstations.

We are looking for team members with :

• Excellent analytical and problem-solving skills with the ability to think quickly and offer alternatives.
• Excellent team skills, including mentoring and supporting others.
• Organized, goal-oriented, motivated self-starter who can work well in a team environment.
• Strong communication skills; verbal and written.
• The desire to be a part of something bigger than yourself.
• Good triage / troubleshooting skills.
• Certifications helpful but not required.

Qualifications

Must be able to lift 50lbs

Must be organized and adaptable

Must be dependable and able to work independently

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