Emergency Communications Specialist

Government JobsVail, CO, US

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Emergency Communications Specialist

Join our Town of Vail as an Emergency Communications Specialist. We are a strong team working together in a fast-paced environment. When you build a career in emergency communications, you can make a difference!

Our state-of-the-art communication facility is located in Vail, CO and dispatches emergency service calls 24 / 7 365 days a year, for 13 public safety agencies in Eagle County. This very important role ensures community safety utilizing phone and radio systems to support county-wide Police, Fire, and EMS agencies.

Emergency Communications Specialist duties include, but are not limited to :

Receiving, analyzing & prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service.
Performing Emergency Medical Dispatch when appropriate and giving lifesaving instructions over the phone to callers.
Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details & identify the status and location of responders in the field.
Distributing calls for service for Police, Fire & Medical units according to guidelines.
Monitoring radio traffic for Police, Fire & Medical units.
Access a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses & warrants.
Sending emergency alerts to the public.

Hiring bonus is provided in 4 installments :

First Installment : $1,500 will be paid during the first pay period of employment.

Second Installment : $1,500 will be paid after the successful completion of the employee's first year of continuous employment.

Third Installment : $1,500 will be paid after the successful completion of the employee's second year of continuous employment.

Fourth Installment : $1,500 will be paid after the successful completion of the employee's third year of continuous employment.

Applicants who are successful in this role are passionate about helping people and giving back to our community. They also have a curiosity and eagerness to learn more about the Public Safety / Emergency services industry and have the ability to remain calm and professional in a variety of situations.

Additional qualifications include :

High School diploma or equivalent.

Ability to multi-task and thrive in a fast-paced environment.

Demonstrate excellent verbal and written skills.

The ability to have emotional control in stressful situations.

Can display empathy & compassion.

Strong computer and typing skills.

Available to work a variety of shifts including weekends, holidays and over-night shifts.

Guest service, call center or emergency services related experience preferred.

Live Where You Play! At the Town of Vail, we embody a culture of excellence, collaboration, and innovation while serving as stewards of one of the most beautiful alpine environments in the world. Nestled in the heart of the Colorado Rockies, Vail is not just a place to workit's a place to thrive. From world-class skiing and snowboarding in the winter to hiking, biking, and fishing in the summer, Vail offers endless opportunities to explore and embrace the great outdoors.

A Lifestyle Like No Other

Outdoor Paradise : With the White River National Forest as your backyard, you'll have unparalleled access to trails, rivers, and scenic vistas. Spend your mornings climbing peaks, your afternoons on the slopes, and your evenings soaking in the views.

Community-Centered Living : Vail is more than just a destination; it's a tight-knit community that values connection, sustainability, and a shared appreciation for the environment.

Cultural Richness : Experience year-round events, including music festivals, farmers markets, art shows, and moreall designed to inspire and entertain.

Public Service Amenities As an employee of the Town of Vail, you'll be part of a team dedicated to serving a community that thrives on innovation and collaboration. From fostering sustainable practices to shaping the future of urban planning, your work will make a lasting impact. Enjoy access to top-notch facilities, cutting-edge tools, and a supportive team committed to your success.

Comprehensive Benefits to Support Your Journey We understand the importance of work-life balance and provide a robust benefits package to support you both personally and professionally :

Health & Wellness : Comprehensive medical, dental, and vision insurance plans, as well as wellness programs to keep you healthy and active.

Work-Life Balance : Generous paid time off and flexible schedules, allowing you to enjoy everything Vail has to offer.

Housing Support : Access to employee housing programs to make living in Vail more accessible.

Retirement Security : Employer contributions to retirement plans to help you plan for your future.

Professional Growth : Ongoing training and development opportunities to advance your career and expand your skills.

Additional Perks : Employee discounts, recreation passes, and access to Town of Vail amenities to enhance your quality of life.

When you join the Town of Vail, you're not just taking on a jobyou're embracing a lifestyle that blends professional fulfillment with outdoor adventure, cultural richness, and a community you'll be proud to serve.

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Communication Specialist • Vail, CO, US