Casino Host

Job Description

Job Description

Club Barona Host

OBJECTIVE : To increase the loyalty of existing players, develop the next generation of players, and sustain our competitive advantage by building upon our reputation for delivering world-class player service.

TYPICAL WORKING CONDITIONS : Standing or walking for eight hours in a Casino environment that is smoke-free and outside in extreme weather, often under stressful conditions.

NOTE :  This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed.

Compensation : $19.90 hourly

Responsibilities :

ESSENTIAL FUNCTIONS :

• Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave, and greeting
• Have knowledge of and meet Wrap Around Service standards
• Always provides excellent internal and external player service. Maintains a positive “team player” attitude
• Works an eight-hour shift at a Club Barona booth, on the casino floor, or at a special event
• Welcomes each player to the casino and wishes them goodbye upon their departure
• Performs casino announcements in a theatrical, entertaining, and professional manner
• Assists players with playing video machines and table games as needed
• Responsible for knowing complete and accurate information in order to answer all questions from the players
• Represents the casino in a positive, professional manner; upholds high standards of grooming and appearance
• Engages coworkers and players in a positive and upbeat manner; makes eye contact and smiles at all times
• Communicates clearly and effectively with players and staff
• Leaves a lasting impression on players, staff, and owners by making everyone feel special
• Occasionally, will assist with providing a concierge service to group tour players, including arriving and departing tour buses as needed
• Inputs and updates member application information into a computer database, while ensuring the highest level of data integrity
• Increases player awareness, participation, and utilization of the Club Barona card and casino promotions by actively soliciting players on the casino floor
• Generates excitement and enthusiasm while assisting with all promotions and events; issues vouchers and entries, and checks in players for promotions and events
• Issues Club Barona merchandise and complements and redeems players' offers while abiding by and working within the set variance policies for coupon issuance, comp issuance, and inventory control
• Protects Tribal assets through effective management of comps in alignment with “Comping with Confidence” guidelines, participates in Comping with Guidelines training, and appropriately defines business decisions on comp exception notices
• Readily available to assist staff members of any department with player dispute / problem resolution using good judgment
• Maintains inventory stock at the workstation, maintains the appearance of workstations, verifies issued vouchers in an orderly manner, and keeps all ashtrays at the posts clean and free from litter
• Maintains current knowledge of the Club Barona card, casino amenities, games, and promotions to relay complete and accurate information to players and other staff
• Maintains positive relationships with players and promotes Club Barona in a professional and friendly manner. Complies with the department’s service standards
• Issues complimentary up to $400 to players on the floor and at the booths
• Utilizes myCONNECT software on departmentally issued iPads to find and approach players playing on the casino floor in order to make a personal connection with them
• Required to attend and complete any necessary training
• Issues out and / or checks in scooters to players as needed, utilizing the scooter inventory program, ASSIMOV. Ensures the player fills out the “Scooter Liability” form in its entirety

NOTE : This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed.

Qualifications :

MINIMUM QUALIFICATIONS :

REQUIRED EDUCATION :

About Company

Barona Resort & Casino hires nice people who will back our promise of being The Happiest Casino on Earth and who will Welcome Home our Players and ensure that each of them has an experience that will make them return again and again.

Successful Barona staff members are friendly, fun-loving, outgoing, and helpful by nature. They thrive on building relationships with their fellow Barona family members – including players, staff, and our owners, the Barona Tribe. Staff members must possess a friendly personality and a desire to learn the necessary skills to be successful in their positions. Most importantly, all Barona staff members must uphold the three pillars of success — to be Clean, Polite, and Honest. When you become part of the Barona Family, you’ll enter into the exciting world of casino gaming, dining, and hospitality. Saying ‘yes’ to Barona will make you part of THE BEST CASINO!