Front Desk Representative

Job Description

Company Description

Coldwell Banker West is a real estate company based out of Ocean Beach. Our company specializes in helping clients find and secure their ideal homes and properties. We are committed to providing exceptional service and personalized support to meet the unique needs of each client. Located at 1851 Cable Street, we strive to create a seamless and positive experience for every customer.

Role Description

This is a full-time role for a Resource Center Administrator. The role is located in Ocean Beach, CA.

The job description for our Resource Center Administrator is to be the main point of contact and assistance to our sales force.  From hire to transaction, the RCA will help with training, troubleshooting, information support, and supplying the agent with templated marketing pieces for their business and every listing or sale.

To achieve the above mentioned, the RCA will have to be well versed in all company programs, work with the IT company for basic troubleshooting or system support for wifi, agent workstations, etc., run basic MLS reports to determine which agents to reach out and support with marketing and or simple reporting reminders.  To be a support to the agents, within the guidelines and boundaries defined in RCA procedures.

The goal is to create a smooth work environment for the agent and ensure the company standards for marketing and reporting are being adhered to.  We would like our newly on-boarded agents to be productive as soon as possible and not have to struggle with understanding our company infrastructure.  We want to touch as many agents as possible, so they stay connected to the company. We need to build strong relationships with our agent base and keep them engaged with the company through meetings, trainings, and events.  And we need a strong cheerleader in the office that exemplifies the company mindset and core values of excellence, ingenuity, awesomeness and home.

Qualifications

• Phone Etiquette and effective Communication skills
• Strong Customer Service skills
• Ability to multi-task and manage time effectively
• Proficient in Microsoft Office Suite and other administrative software
• High school diploma or equivalent
• Previous experience in real estate or a related field is a plus