Associate Director - Mission Critical

Associate Director - Mission Critical

CAI is a professional services company established in 1996 that has grown year over year to nearly 800 people worldwide. For life sciences and mission critical industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field tested processes, and elite expertise developed over 30 years.

Our approach is simple because our purpose informs everything we do : We act with integrity. We serve each other. We serve society. We work for our future. At CAI, we believe in a relentless dedication to excellence, pushing boundaries and surpassing expectations. From the beginning, we've challenged ourselves to do what others wouldn't. Not just setting industry standards, but redefining them entirely. We are bold in our thinking and creative in our approach. We operate at the intersection of wisdom and technology and thrive when they come together with humanity. For us, operational readiness isn't simply a goal. It's a way of life. Because tomorrow demands to be at the forefront of today. We do this through tireless effort, precision, efficiency and an unwavering belief that there is always room for advancement. We're not interested in how it used to be done. We're obsessed with how it will be done.

CAI is seeking a dynamic professional who is both a thought leader and a strategic contributor, actively shaping industry practices and helping clients adopt innovative solutions. The individual will play a key role in business development through active selling, strategic project delivery, and leveraging their industry network to generate work and provide opportunities for others. Engagement in professional societies, standards committees, and public-facing knowledge-sharing (e.g., white papers, speaking, training) is expected. Internally, the role includes developing the DC quality system, enhancing service capabilities, and contributing to knowledge management and internal training. The position also supports project managers by attending client meetings, reviewing documentation, tracking budgets and schedules, and assisting with staffing and proposal development. Additionally, the individual will provide client engagement support to the Director of Operations and be expected to maintain 60% billable time.

Key Responsibilities :

1. Industry Leadership & Innovation :

• Create and implement industry-changing ideas and approaches.
• Engage in professional societies, standards committees, and public industry collaborations.
• Contribute thought leadership through white papers, public speaking, and training.

2. Business Development & Client Growth :

3. Internal Capability & Knowledge Development :

4. Project & Operational Support :

5. Leadership Engagement & Billability :

Qualifications :

Leadership Competencies :

Apply Growth Strategies :

Apply Commercial Acumen :

Meet Customer Needs :

Manage Execution :

Motivate Others :

Develop Others :

Build Effective Teams :

Lead Courageously and Safely :