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Service Manager / Dispatcher (Technology Oriented)

Service Manager / Dispatcher (Technology Oriented)

Ohmcomm IncPhiladelphia, PA, US
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Job Description

Job Description

Benefits :

  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Paid time off

This is a full-time, on-site role for a Service Manager working in technical services located in Philadelphia, PA.

The Service Manager will oversee daily operations, ensuring efficient, effective service delivery and follow up.

Responsibilities include supervising and coordinating service technicians, managing client relationships, implementing service policies, and ensuring customer satisfaction. The role also involves responding to service inquiries, troubleshooting technical issues, and maintaining service records.

The Service Manager works directly with the owner of OhmComm, this is a fast-paced position. It requires attention to detail.

Required Qualifications :

  • Experience in IT and technology (low voltage) systems
  • Skills in managing teams and coordinating service technicians
  • Ability to handle customer service and client relationships
  • Proficiency in technical troubleshooting and problem-solving
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Experience in project management is a plus
  • Experience with ConnectWise preferred
  • Ability to work after hours and weekends expected when needed
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    Service Dispatcher • Philadelphia, PA, US