Dispatcher

Job Description

Job Description

Position Overview : Plans the daily / weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates / time to IMC drivers; owner operators and / or fleet. Communicate and coordinate between all IMC locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions :

• Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching
• Complete lines of dispatch in computer system from paperwork that drivers turn in daily relating to completed runs. Scan paperwork into system once completed
• Handle driver service failures up to and including the authority to issue verbal and / or written discipline. Additionally, contact Manager / Cargo Specialist regarding the failure. Apply THS if needed
• Apply any additional charges including and notify customer service of changes
• Track / Maintain INCA yard report, MDR, CNI, and Divisional Pool
• Actively participate in driver recruiting and retention
• Distributes and keeps track of the Nextel radios and fleet truck assignments
• Request rail billing
• Processes ATP’s and Non-Productive pay. Review preliminary payroll

Skills Required :

Knowledge Required :

Supervision Received :

Operation Manager

Supervision of Others :

Drivers

Confidential Data :

Driver pay information; customer accounts; dispatch activities