Director, Community Based Services

The Director of Community Based Services provides strategic leadership and operational management of behavioral health programming within their assigned region. This role ensures teams deliver high-quality, client-centered, accessible services across a variety of lines, such as Assertive Community Treatment (ACT), Community Support, Nurse Care Coordination, Targeted Case Management, Supported Employment, and others.

The Director works collaboratively with multidisciplinary teams to implement evidence-based practices, advance organizational priorities, and foster a culture of continuous improvement.

Job Duties :

• Provide strategic and operational leadership for assigned programs and staff, fostering a collaborative, supportive, and values-driven culture.
• Oversee program quality and outcomes, ensuring evidence-based practices are implemented and performance improvement measures are in place.
• Develop, implement, and evaluate new and existing behavioral health programs, with a focus on community needs, best practices, and service expansion opportunities.
• Recruit, train, coach, and support program managers and multidisciplinary teams, promoting staff development and cultivating a high-performing, mission-driven workforce.
• Ensure compliance with all federal, state, and local regulations, as well as accreditation standards (including COA and CCBHC). Maintain policies, audit readiness, and timely reporting.
• Promote culturally competent, trauma-informed, client-centered services that respect autonomy, dignity, and individual needs.
• Address client concerns / grievances as needed.
• Collaborate across departments, including administrative, financial, and executive teams, to align initiatives and enhance service delivery.
• Partner with leadership to develop and monitor budgets, and allocate resources effectively.
• Participate in grant writing and external funding opportunities.
• Direct data collection and reporting efforts to assess program performance and prepare documentation for leadership, regulators, and stakeholders.
• Build and maintain relationships with community partners, government agencies, courts, healthcare providers, advocacy groups, and funders.
• Represent the organization in community committees or task forces as assigned.
• Other job-related duties as directed by leadership.

Required Skills / Abilities :

Position Competencies :

Education and Experience :

Physical Requirements :

Lutheran Family Services is an equal opportunity employer. We do not discriminate against any employee or applicant for employment on the basis of age, race, religion, color, ethnicity, disability, gender, sexual orientation, gender identity, or national origin.

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