Talent.com
Head of Operational Risk Assessments and Governance
Head of Operational Risk Assessments and GovernanceMassMutual • Hartford, CT, United States
Head of Operational Risk Assessments and Governance

Head of Operational Risk Assessments and Governance

MassMutual • Hartford, CT, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Head of Operational Risk Assessments and Governance

Full-Time

Boston, MA or Springfield, MA

The Opportunity

MassMutual is seeking a strategic and experienced risk leader to serve as Head of Operational Risk Assessments and Governance. This second line of defense role is responsible for the enterprise-wide oversight and management of process execution risk, and provides independent oversight of operational resilience, which is owned and managed by the first line of defense.

The successful candidate will lead key second line programs including risk and control assessment, non-financial risk appetite, loss event tracking, and post-incident analysis. This role plays a critical part in strengthening operational risk management practices, enhancing transparency, and driving accountability across the organization.

The Team

The Operational Risk team is a collaborative group of experienced risk managers and subject matter experts who oversee key enterprise risks, including third-party, financial reporting, fraud, business resilience, process execution, compliance, and reputation risk. Operating within a unified risk framework, they ensure consistent practices and effective oversight across the organization. Through close partnerships with business units and control functions, the team promotes a strong risk-aware culture, supports strategic decision-making, and enhances organizational resilience.

The Impact

Operational Risk Assessments

  • Own and lead the enterprise-wide risk & control assessment program, ensuring consistent and comprehensive identification and assessment of process execution risks.
  • Oversee the identification, assessment, and monitoring of process execution risks across business units and corporate functions.
  • Collaborate with risk owners, control owners, and enterprise risk partners to ensure internal controls are documented in the enterprise GRC system and are designed to effectively prevent and detect critical process risks.
  • Provide independent assessment and support for control design and mitigation strategies.
  • Lead the development of scenario analysis, loss event data collection, and root cause analysis processes.
  • Ensure risk assessments are comprehensive and actionable, enabling prioritization and mitigation of risks.
  • Monitor emerging risks, regulatory developments, and industry trends to inform risk strategy.

Governance & Oversight

  • Maintain and enhance governance frameworks for process execution risk, ensuring alignment with enterprise risk management standards.
  • Provide second line oversight of operational resilience, including review and challenge of first line resilience strategies, testing outcomes, and incident response capabilities.
  • Partner with internal audit, compliance, legal, and technology risk teams to ensure a coordinated approach to process execution risk oversight.
  • Chair subcommittees chartered to govern and manage operational process risks across the firm.
  • Drive continuous improvement in operational risk frameworks, methodologies, and governance.

    • Risk Reporting & Communication

  • Develop and maintain risk appetite statements and key risk indicators (KRIs).
  • Partner with Risk Owners to document risk treatment decisions, owners, and target dates when appetite thresholds are exceeded.
  • Deliver timely, accurate, and insightful reporting to senior leadership and the Operational & Strategic Risk Committee on process execution and resilience risk exposures and trends.
  • Promote transparency and accountability across the organization through effective risk reporting.
  • Collaborate with operating units to evaluate and communicate the effectiveness of existing risk management practices.
  • Support integration of risk insights into strategic decision-making and operational planning.

    • Leadership & Culture

  • Lead a team of operational risk professionals with expertise in process execution and resilience oversight.
  • Promote a strong risk-aware culture by embedding risk management into daily operations and decision-making.
  • Partner with business leaders to embed risk management practices into day-to-day operations, including self-reporting of issues, key risk indicators, and incident reporting.
  • Foster cross-functional collaboration to strengthen enterprise-wide risk capabilities and control discipline.
  • Champion continuous improvement in operational risk methodologies, tools, and practices.

    • The Minimum Qualifications

  • Bachelor's degree in Risk Management, Business, Operations, or related field
  • 10+ years of experience in operational risk, enterprise risk, or internal controls, with at least 5+ years in a leadership role.
  • Expertise in risk & control assessment programs (RCSA) and post-incident analysis.
  • Experience overseeing operational resilience programs or providing second line challenge to business continuity and crisis management.
  • Strong understanding of risk frameworks, regulatory expectations, and industry best practices.
  • Proven ability to lead cross-functional initiatives and influence at all levels of the organization.
  • Excellent analytical, communication, and leadership skills.
  • Experience with GRC platforms and risk data analytics tools.

    • The Ideal Qualifications

  • Master's degree or MBA preferred.
  • Professional certifications such as FRM, CRMA, CBCP, or CERA are a plus.

    • #LI-LC1 MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

    If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

    serp_jobs.job_alerts.create_a_job

    Operational Risk And • Hartford, CT, United States

    Job_description.internal_linking.related_jobs
    Vendor and Business Operations Manager

    Vendor and Business Operations Manager

    Vaco by Highspring • Shelton, CT, US
    serp_jobs.job_card.permanent
    Our client is seeking a proactive and detail-oriented .Vendor and Business Operations Manager.This role will lead the oversight of vendor partnerships—specifically key ratings, research, pricing, a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    IT Governance Risk Compliance Analyst

    IT Governance Risk Compliance Analyst

    VirtualVocations • Hartford, Connecticut, United States
    serp_jobs.job_card.full_time
    A company is looking for an IT Governance, Risk and Compliance Analyst.Key Responsibilities Support daily GRC operations, policy development, and audit readiness Evaluate IT control effectivenes...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Credentialing Operations

    Director of Credentialing Operations

    VirtualVocations • Hartford, Connecticut, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager of Credentialing and Compliance Operations to lead and scale the credentialing infrastructure for a nationwide healthcare staffing initiative.Key Responsibilities...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Claims Director

    Claims Director

    VirtualVocations • Hartford, Connecticut, United States
    serp_jobs.job_card.full_time
    A company is looking for a Claims Director to manage the operations of the Corporate International Insurance Claims Department. Key Responsibilities Manage and coordinate the insurance claims proc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of Assessments & Diagnostics

    Director of Assessments & Diagnostics

    VirtualVocations • Springfield, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Assessments & Diagnostics - HR & Talent Advisory.Key Responsibilities Define and lead a global product strategy for assessment, diagnostics, and analytics ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Risk Officer II

    Risk Officer II

    VirtualVocations • Springfield, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Risk Officer II - Operations & Regulatory Event Management.Key Responsibilities Act as the primary point of contact between internal stakeholders and regulators Coordi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director - Assistant Risk Manager

    Director - Assistant Risk Manager

    Travelers • Hartford, CT, US
    serp_jobs.job_card.full_time
    Corporate Services / Other, Finance and Accounting.Taking care of our customers, our communities and each other.By honoring this commitment, we have maintained our reputation as one of the best prope...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Head of Security

    Head of Security

    VirtualVocations • Springfield, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Head of Security to lead and own the comprehensive security strategy.Key Responsibilities Develop and execute a holistic security strategy encompassing cybersecurity, b...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Incident Management

    Director of Incident Management

    VirtualVocations • Hartford, Connecticut, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of IDD Incident Management and Quality Outcomes, Performance-Based Contracting.Key Responsibilities Oversee the full lifecycle of incident management, includin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Director of Governance Risk Compliance

    Director of Governance Risk Compliance

    VirtualVocations • Hartford, Connecticut, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Governance, Risk, and Compliance (GRC).Key Responsibilities Develop and direct an enterprise-wide GRC program to support growth and security Lead and manag...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Head of Recovery Strategy

    Head of Recovery Strategy

    VirtualVocations • Hartford, Connecticut, United States
    serp_jobs.job_card.full_time
    A company is looking for a Head of Recovery Strategy.Key Responsibilities Lead the transformation roadmap for Recovery, focusing on automation and process efficiency Enhance vendor infrastructur...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Cybersecurity Director

    Cybersecurity Director

    VirtualVocations • Springfield, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of IT Cybersecurity.Key Responsibilities Develop and lead a comprehensive cybersecurity strategy aligned with business objectives Oversee risk management proc...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Analyst - Risk & Compliance

    Senior Analyst - Risk & Compliance

    VirtualVocations • Springfield, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Analyst - Systems Governance, Risk & Compliance.Key Responsibilities Ensure systems governance and adherence to organizational policies and standards Identify a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Director of Collections Strategy

    Director of Collections Strategy

    VirtualVocations • Hartford, Connecticut, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Collections Strategy.Key Responsibilities Design, execute, and optimize collections and recovery strategies for credit portfolios Develop metrics and monit...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Healthcare Compliance Director

    Healthcare Compliance Director

    VirtualVocations • Hartford, Connecticut, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Compliance - Remote.Key Responsibilities Identify and mitigate organizational risks across various domains including clinical and operational Oversee compl...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Head of Employee Insights

    Head of Employee Insights

    VirtualVocations • Springfield, Massachusetts, United States
    serp_jobs.job_card.full_time
    A company is looking for a Head of Employee Listening & Insights.Key Responsibilities Define and execute the strategic roadmap, business model, and KPIs for the Employee Listening & Insights port...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Chief Risk Officer

    Chief Risk Officer

    VirtualVocations • Hartford, Connecticut, United States
    serp_jobs.job_card.full_time
    A company is looking for a Chief Risk Officer to oversee risk strategy and management.Key Responsibilities Develop and enhance the Enterprise Risk Management framework across various risk dimensi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Cybersecurity SecOps Head

    Cybersecurity SecOps Head

    VirtualVocations • Hartford, Connecticut, United States
    serp_jobs.job_card.full_time
    A company is looking for a SecOps Head.Key Responsibilities Oversee security operations and incident response strategies Ensure compliance with security standards and regulations across cloud en...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted