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Dispatch & Scheduling Coordinator

Dispatch & Scheduling Coordinator

ServproMedina, OH, US
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Dispatcher & Scheduling Coordinator

SERVPRO Team Fosdick is the leading fire, water, and reconstruction company in Northeast Ohio. With 13 thriving franchise locations, we are rapidly growingand we're looking for a customer-focused, detail-oriented Dispatcher & Scheduling Coordinator to join our team.

In this role, you'll be the first point of contact for customers, coordinating schedules, supporting mitigation teams, and ensuring top-notch service from the very first call.

Key Responsibilities :

  • Answer, screen, and direct incoming calls in a professional and friendly manner
  • Accurately document customer information into company systems
  • Schedule initial inspections with customers and mitigation teams
  • Adjust and update schedules as needed to meet customer and operational needs
  • Perform file audits to ensure accuracy and completion of documentation
  • Communicate changes and updates promptly to management, customers, and team members
  • Provide after-hours phone support on a rotating basis (nights + weekends)

Qualifications :

  • High school diploma or equivalent required
  • Prior customer service experience (restoration, construction, or service industry preferred)
  • Excellent verbal and written communication skills
  • Strong time management and organizational abilities
  • Professional phone presence with patience and active listening skills
  • Proficiency with Microsoft Office Suite
  • Ability to thrive in a fast-paced, team-oriented environment
  • Willingness to participate in rotating on-call schedule

    • Benefits :

  • Medical, Dental, and Vision Insurance
  • Paid Vacation & Holidays
  • Life + Voluntary Life Insurance
  • 401(k) with Company Match
  • Supportive, team-oriented, and casual office environment

    • Join a company that makes a positive difference in people's lives each and every day. Apply today and become part of SERVPRO Team Fosdick's mission to restore peace of mindone call at a time.

    Servpro Team Fosdick is an equal opportunity employer.

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    Dispatch Coordinator • Medina, OH, US