Outpatient Clinical Supervisor

Job Description

Job Description

Description :

Summary / Objective :

Under the leadership of the Practice Manager, the Outpatient Clinical Supervisor is responsible for providing direct clinical supervision to all outpatient clinicians assigned by the Practice Manager and Director of Clinical Services. The Outpatient Clinical Supervisor works closely with the Practice Manager to support the daily operations and successful execution of the Agency’s policies, procedures, practices, standards, and systems for the Program.

Along with providing direct clinical supervision, the Outpatient Clinical Supervisor is responsible for providing outpatient clinical services to a modified caseload that helps ensure department productivity goals are met. For assigned members, the Outpatient Clinical Supervisor is responsible for conducting strength-based assessments, creating person-centered treatment plans, and implementing clinically appropriate interventions to meet the needs of clients.

Essential Supervisor Functions

1. Provides direct clinical supervision to assigned clinicians, ensures documentation meets CHJC’s quality standards, and monitors and signs off on necessary clinical documentation for supervises.

2. Meets with staff for individual / group supervision, mentors, and professionally develops staff as outlined by CHJC’s Clinical Supervision Expectations

3. Assists Practice Manager in monitoring job performance and complete required performance evaluations.

4. Monitors required on-going professional development training for staff, completes staff development plans, and collaborate with HR to provide on-going / necessary training to staff

5. Provides on-the-job learning to staff on a regular basis, documents observations, and provides feedback

6. Reviews work for timeliness, accuracy, and completeness

7. Reviews audit scores with staff, assists in quality improvement of audited cases

8. As requested, escalates necessary information to the Program Manager

9. Assists in the hiring / interview process for new staff

10. Assists staff to mediate issues that arise among clients, families, and team members

11. Assists staff in navigating barriers to help reach productivity goals

12. Helps assist in training and on-boarding of newly hired clinical staff

13. Participates in Agency Leadership meetings

14. Participates in Agency-On Call rotation

15. Works with Director of Clinical Services and Medical Director to help implement and maintain new clinical initiatives

16. Participates in Clinic Utilization Review Process

17. Monitors caseloads of outpatient clinicians to balance quality care and access to care for the community

18. Ensures all clinical services remain compliance with OMH MHTORS Part 599 regulations

19. Ensures clinical supervision is compliant with all Medicaid, OMH, and Office of Professions regulations

Essential Clinician Functions :

1. Assists members to identify strengths and develop problem solving strategies to further enhance those strengths

2. As determined by the individual member’s need, assists in the seamless transition to higher or lower levels of care

3. Ensures the delivery of high intensity care management services to members

4. Assists members to access various community services available to them

5. Beginning with a strength-based assessment, in collaboration with the members, family members and service providers, develop individualized service plans for each member

6. Taking an integrated approach to service planning and delivery, provides wraparound services and a service plan tailored to the member’s need

7. To minimize emergency room visits and subsequent hospitalizations, within one business day, follows-up / connect with the member

8. Responsible for maintaining accurate records in the designated EMR, completes assessment and documentation timely,

professionally, and accurately

9. Ensures eligibility and treatment appropriateness for enrollment in outpatient treatment

Work Environment :

The role works in an office setting and may have contact with service recipients that are agitated and / or confused. There is some risk involved in working with service recipients with serious mental illnesses. The supervisor must possess visual and audio skills to complete job duties. The work environment is a standard office setting with minimal exposure to noise, blood, and / or bodily fluids.

Physical Demands :

This position requires a combination of physical stamina and mental resilience. The role involves frequent movement, including standing, walking, bending, pulling, reaching, kneeling, running, climbing, pushing, and occasionally lifting or moving objects weighing up to 50 pounds. Employees must have the ability to sit for extended periods while performing administrative tasks, such as reviewing case files, conducting virtual meetings, and completing documentation. Additionally, the position demands fine motor skills for tasks such as typing, writing, and handling small objects. Effective communication is essential, requiring clear speech and active listening skills. Overall, the role necessitates a balance of physical activity and sedentary work, with the ability to adapt to the dynamic and sometimes high-pressure environment of behavioral health services. The position must comply with the Americans with Disabilities Act (ADA) requirements, ensuring reasonable accommodations are provided to enable individuals with disabilities to perform the essential functions of the job.

Position Type / Expected Hours of Work :

This position is a full-time role, requiring 37.5 hours of work per week. This essential position may necessitate some night and / or weekend hours as needed to meet the demands of the Clinic and its clients. The role is classified as an exempt position. This position is essential to CHJC and requires strong leadership skills, excellent communication abilities, and a commitment to fostering a supportive and effective work environment.

Travel :

Travel is required as needed.

Required Education and Experience :

Licensure by the New York State Department of Education as Licensed Clinical Social Worker (LCSW or LCSW-R), or Licensed Psychologist. Must maintain valid NYS Professional Licensure.

Requirements :

Skills / Abilities / Knowledge :

This position requires strong organizational abilities and office skills. The individual must possess excellent people skills and be a team player, with the ability to work effectively with diverse populations. Demonstrating effective and excellent oral and written communication skills is crucial, as is the ability to work cooperatively with others. The role requires someone who is detail-oriented and possesses excellent time-management skills. Self-direction, tact, diplomacy, and the ability to be clear, courteous, and professional are necessary attributes. The Supervisor must be client-focused, ensuring that the needs and well-being of service recipients are always a top priority. They must be able to react productively to change and handle other duties as assigned. Additionally, the position requires a deep understanding of behavioral health practices, strong leadership abilities, and the capacity to manage and support clinical staff effectively. Knowledge of relevant regulations and standards in the behavioral health field is also important.

Additional Eligibility Qualifications :

Must maintain privacy of confidential information. Successful completion of routine pre-employment requirements as mandated by the New York State Department of Health, Office of Mental Health, and Office of Children and Family Services along with ongoing clearances and exclusion checks. These requirements are to include employment health requirements, reference checks, criminal background checks / fingerprinting, State Central Registry clearance and your eligibility to work in the United States. A valid NYS driver’s license is required. Corporate Compliance, HIPAA Privacy Security, and Workplace Harassment and Discrimination Training, Nonviolent Crisis Intervention, and First Aid and CPR will be required following date of hire.