Talent.com
Customer Service Agent

Customer Service Agent

Hustle Notice BizAkron, OH, US
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Customer Service Agent

Position Overview : Communiboost We are seeking a dedicated and enthusiastic Customer Service Agent to join our dynamic team. In this role, you will be the frontline representative of our company, playing a crucial part in shaping our customers' experiences. You will be responsible for providing exceptional service, resolving inquiries, and facilitating solutions that leave customers satisfied and appreciated.

Salary Range : $21.00 - $30.25 hourly Location : Akron, OH

Key Responsibilities

  • Respond to customer inquiries via phone, email, and live chat in a timely manner.
  • Provide accurate information regarding products, services, and policies to customers.
  • Resolve customer complaints and issues by identifying the cause and providing effective solutions.
  • Document and maintain records of customer interactions and transactions accurately.
  • Follow up with customers to ensure their issues have been resolved satisfactorily.
  • Collaborate with other team members and departments to improve customer service processes.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; college degree preferred.
  • Proven experience in a customer service role or similar position is an asset.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a team environment and independently.
  • Proficiency in using customer service software and Microsoft Office Suite.

    • Benefits

  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays
  • Professional development and training opportunities
  • Collaborative and innovative work environment

    • If you are passionate about customer service and have a keen eye for detail, we'd love to hear from you. Please submit your resume and a cover letter explaining your interest in the role and relevant experience.

    About Communiboost : We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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    Customer Service Agent • Akron, OH, US

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