People Operations Specialist

People Operations Specialist

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impactwithout compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits packageincluding unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and moreso you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profitbacked by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Summary Of Role

Palmetto is seeking a People Operations Specialist to join our in-office team in Charlotte, North Carolina. This role primarily supports teammates across various stages of the employee lifecycle including onboarding, day-to-day HR support, engagement, and offboarding in close partnership with the People & Culture team. Serving as a trusted resource for teammates, this role also plays a key part in enhancing teammate satisfaction and productivity through program development and coordination of events that engage teammates, including executive meetings and training sessions. As our People Operations Specialist, you will use your excellent communication, strong attention to detail, good judgment, and top-notch organizational skills to optimize on-site operations and foster a culture that promotes teammate growth and engagement.

Strategic & Tactical

People & Culture (80%)

• Manage and respond to employee inquiries received through the People & Culture inbox, ensuring thoughtful, timely, and accurate communication while maintaining a high standard of service and support
• Facilitate onboarding activities, including new hire orientation, I-9 & E-Verify verification, tracking new hire compliance training completion, preparing workspaces, and conducting office tours; ensure new hires feel welcomed and integrated into the company culture
• Process employee changes in HRIS, including status changes, promotions, transfers, salary changes, and terminations
• Maintain personnel files and ensure Palmetto remains compliant with file maintenance
• Administer benefit enrollments, including reviewing new hire elections, processing qualifying life events, reconciling monthly benefit invoices, responding to employee benefit inquiries, and supporting Annual Open Enrollment activities
• Assist with Leave tracking and return-to-work planning
• Coordinate offboarding of team members, including collecting equipment (laptop, badge, p-cards) for office-based teammates, deactivation of accounts, preparing separation agreements, and conducting exit interviews as needed
• Escalate sensitive employee matters to HRBP and support internal personnel investigations
• Support on-site hiring activities, greeting candidates, escorting candidates to interview rooms, reserving rooms
• Support alignment and education around office and People & Culture policies and procedures
• Identify areas requiring process improvement and escalate to internal leadership, assist with HRIS improvements, including implementation and changes
• Handle mail correspondences including, but not limited to employment verifications, garnishment orders, unemployment claims, etc.
• Manage Labor Law Posters and online account to ensure compliance
• Help to maintain knowledge management system with up-to-date P&C information such as benefit documents, guides, policies, etc.
• Other P&C projects or initiatives as requested

Teammate Experience (20%)

Qualifications