Customer Service Representative
LaticreteBethany, CT, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionPerforms all customer service-related duties including, but not limited to; answering phones, computer entry of orders / Debits / Credits / RMA's, providing shipment confirmations, invoices and credit memos utilizing JD Edwards's system. Efficiently manage inbound phone queue to assure inbound customer calls are handled timely with minimum hold times and / or transfers. Provide day to day support to meet customer need dates and requirements Provide customers with accurate information on pricing, stock availability, backorders and shipping. Work with cross-functional teams including; Sales, Logistics, Warehouse / Plant, Finance, Marketing and Procurement. Follow established processes and procedures to handle phone orders, provide order status updates, look-up part numbers and pricing information. In addition, continuously recommend changes to procedures to best support the business. Maintain organized customer files, hard copies and electronic files as required. Professionally communicate with internal and external customers. Demonstrate personal ownership and accountability for tasks and follow through. Cross-train new employees as needed to support onboarding and work transitions. Back up Senior CSR duties, as needed. Provide dedicated product and / or account support as required based on seasonality and demand. Assist the Core team with CS system issues and provide tier 1 troubleshooting training to other CSRs. Act as the Subject Matter Expert for all Customer Service issues. Aid during internal and external audits by representing the local team during the audit and pulling documents necessary to complete. Compile and distribute action items from daily production meetings, including backorders and other potential product issues. Performs other duties as assigned Assumes accountabilities as apparent or as delegated, including mutually agreed upon objectives. 3 years' experience in professional Customer Service environment. At least 2 years' experience in Customer Service at LATICRETE, or comparable industry experience. 2 years' experience JD Edwards preferred Excellent communication skills both written and verbal Excellent interpersonal skills Computer Skills : Intermediate to Advanced knowledge of Microsoft Office (Word, Excel) and Microsoft Outlook. Physical ability to lift, move and / or carry minimum of 25 pounds. Ability to network and partner cross-functionally to ensure the CS team can be the central voice to the customer without confusion or delay.
Job Title
Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty?
At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We've been in business for over 65 years, family-owned for three generations, and can be found in over 100 countries. The Hartford Business Journal even named us one of Connecticut's top family-owned companies in 2017!
We don't just make innovative, industry-leading products. Our purpose is to improve the built world and the lives of those who build it. We strive to connect with, engage with and improve the lives of our employees, our customers, our partners, and the global communities in which we operate.
We are seeking passionate and ambitious employees who want to make a difference not just within our organization, but within their communities, our industry, and the world. If that sounds like you, then what are you waiting for? Join the family and expand your horizons!
Just some of our benefits :
- Medical
- Dental
- Vision
- 401k
- Tuition reimbursement
- 13 paid holidays in addition to paid vacation and sick time
- Flexible spending
- Life Insurance, AD&D and Supplemental Insurance
Overview :
Responsible for all customer service and order entry duties including, but not limited to, order entry, inventory inquiries, pricing information, invoicing, and credit memos for domestic customers.
Essential Job Functions & Responsibilities :
Job Specifications / Skills :
Minimum Educational Requirements :
High School diploma required; AS degree preferred.
Travel : 5-10%
serp_jobs.job_alerts.create_a_job
Customer Service Representative • Bethany, CT, US
Job_description.internal_linking.related_jobs
A company is looking for a Provider Customer Service Call and Chat Representative.Key Responsibilities Serve as the advocate for providers by resolving issues efficiently and demonstrating accoun...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Remote Customer Service Representative.Key Responsibilities Manage a high volume of inbound calls and assist customers with inquiries Provide accurate information rega...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Service and Collections Representative.Key Responsibilities Manage patient accounts, including cash collection and resolution of self-pay balances Negotiate p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and / or year...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Healthcare Customer Care Representative to assist members with their pharmacy benefit plans remotely in Nashville, TN.
Key Responsibilities Assist members with their pha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Customer Service Representative.As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction.
You will interact with customers o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Sales & Service Representative / Wallingford, CT.Applied Fluid Power / an Applied Industrial Technologies company is the world's largest fluid power distributor, supplying hydraulic and pneuma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Service Representative II - RGA (remote USA).Key Responsibilities : Responds to and resolves customer / sales requests including returns, pricing credits, damages...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Service Representative, Annuity Inforce Processing (Remote).Key Responsibilities Process IGO and NIGO cases accurately while adhering to service and regulatory...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Health Care Customer Service Representative to join their remote team.Key Responsibilities Handle inbound and outbound calls to resolve billing and payment issues Resp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Service Representative - Remote.Key Responsibilities : Provide information about SNAP EBT transactions to customers Deliver exceptional customer service by add...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Representative, Customer Care.Key Responsibilities Engage with customers to resolve issues that come through as support tickets Craft tailored communications to help c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Care Representative (Advantage) to support customer inquiries and insurance policy needs.
Key Responsibilities Deliver exceptional customer service while ensuri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours A company is looking for a Patient Services Representative I - Remote - Nationwide.Key Responsibilities Receives and resolves patient / client calls professionally Reviews accounts to take appropr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Service Representative - FEMA Training Support.Key Responsibilities Provide first-line customer assistance for students and partners accessing FEMA's training ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Bilingual Spanish Call Center Customer Service Representative.Key Responsibilities Act as the initial point of contact for inquiries related to the NJ Family Care Progr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Healthcare Customer Service Representative - Remote.Key Responsibilities Connect with customers via phone, email, chat, and social media to resolve inquiries Calmly de...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours A company is looking for a Senior Customer Service Representative.Key Responsibilities Review and research incoming healthcare claim calls from providers while navigating multiple computer system...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clien...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
- serp_jobs.job_card.promoted
Provider Customer Service Representative
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Remote Customer Service Representative
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.filters.remote
serp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Collections Representative
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative
MidasMiddletown, CT, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Healthcare Customer Care Representative
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative - Electrical
GraybarWallingford, CT, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Sales & Service Representative
Applied Industrial TechnologiesWallingford, CT, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative II
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Service Representative
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Health Care Customer Service Representative
VirtualVocationsBridgeport, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Bilingual Customer Service Representative
VirtualVocationsBridgeport, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Customer Care Representative
VirtualVocationsBridgeport, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Property & Casualty Licensed Customer Care Representative
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Patient Services Representative
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
FEMA Public Trust Customer Service Representative
VirtualVocationsBridgeport, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Bilingual Spanish Customer Service Representative
VirtualVocationsBridgeport, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Healthcare Customer Service Representative
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Remote - Customer Service Representative
Conduent State Healthcare, LLC CareersCT, CT, USserp_jobs.filters.remote
serp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Senior Customer Service Representative
VirtualVocationsHartford, Connecticut, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Remote Customer Service Representative
Conduent State & Local Solutions, Inc CareersCT, CT, USserp_jobs.filters.remote
serp_jobs.job_card.full_time +1