Sr Manager, Order to Cash and Global OTC Process Lead

Senior Manager, Order To Cash And Global Otc Process Lead

Ingredion is hiring a Senior Manager, Order To Cash And Global Otc Process Lead for the Tulsa IGS Site. This role is based out of the Tulsa location and will be responsible for managing and overseeing the end-to-end operations and service delivery of the Order to Cash (OTC) organization encompassing 65+ team members within the Tulsa IGS organization. The Senior Manager also helps cultivate a culture of operational and service delivery excellence focusing on quality, compliance, and performance. Position will report to the Director, IGS Tulsa.

As a key member of the Tulsa IGS Leadership team, this role will also be focused on the development and execution of the Order to Cash Operations strategy in the US / Canada region : Developing a culture of Continuous Improvement, identifying more efficient ways of delivering services and delivering financial results, supporting the development of a digital roadmap and leading digital initiatives, and reducing operating costs by increasing productivity.

The Senior Manager is essential in leading the Order to Cash teams with a focus on increasing the use of automation and digital platforms and developing Business strategies to drive improved Customer Experience while mitigating business risks. This position will also manage projects, support employee career development, stay updated on emerging trends in Global Shared Services, and serve as a point of escalation to troubleshoot and quickly resolve Customer or Business Partner issues.

This role requires a strong Customer Service focus, the ability to promptly resolve business issues, a strong aptitude to evaluate data effectively, and the ability to present to Executives in a summarized, actionable fashion. The Order to Cash Senior Manager is critical to maintaining and expanding relationships with Ingredion's Customers and Business Partners.

Leadership & Strategy Execution

• Contribute to the creation and lead the execution of strategies across Order to Cash Operations, including Credit & Risk Management, Order Management, Contracts & Pricing Implementation, Accounts Receivable, and Contract Compliance & Reporting, including governing processes and managing the impact of associated policies, controls, and technologies
• Assist in developing Global Business Plans focused on improved automation, quality, and productivity in addition to identifying the resources (people and capital) needed to support the implementation of these strategies
• Ensure visibility of performance management across all functional areas to Stakeholders and Business Partners through the creation and successful adherence to Key Performance Indicators (KPIs) reviewed during the Monthly Operating Reviews (MORs)
• Apply deep systems knowledge and design thinking concepts to problem-solving. Proven success advancing technology integration to automate processes with strong technology expertise within the Order to Cash value chain
• Collaborate with Business Partners to identify ongoing business needs and best practices, and manage expectations through strong target setting and goals
• Seek to extend the scope of services within existing process areas and execute against strategies to drive results

Client Management

Service Level Agreements

Finance Management

People Management & Facilities

Other Duties As Assigned

What you will bring :

Who you are :

Why Join Ingredion?

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy :

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available : Yes, Within Country

Pay Range : $131,200.00-$174,933.33 Annual

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the