Talent.com
Business Process Analyst
Business Process AnalystRobert Half • Piscataway, NJ, US
Business Process Analyst

Business Process Analyst

Robert Half • Piscataway, NJ, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.permanent
job_description.job_card.job_description

Description

A large academic institution is seeking a proactive and strategic Business Process Analyst to evaluate, optimize, and support business operations related to its Salesforce Service Cloud platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.

This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.

Key Responsibilities

Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud

Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements

Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation

Support the configuration and optimization of Service Cloud agents, case routing, and automation processes

Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations

Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools

Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements

Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments

Support the broader implementation of Salesforce Service Cloud across academic and administrative units

Requirements

Qualifications

Required :

3+ years of experience in business process analysis, operations, or systems implementation

Proven experience working with Salesforce, especially Service Cloud

Strong understanding of workflow automation, agent optimization, and CRM adoption strategies

Excellent communication and facilitation skills, with the ability to advise and influence stakeholders across all levels

Experience leading cross-departmental meetings and developing actionable insights

Demonstrated ability to work within a complex organizational structure such as higher education

Preferred

Familiarity with higher education business processes, especially student advising, case management, and academic support

Experience supporting technology rollouts or CRM optimization across multiple business units

Salesforce certifications (e.g., Administrator, Business Analyst, or Service Cloud Consultant)

Experience with tools such as Salesforce Knowledge, Omni-Channel, Einstein Search, or Service Console

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https : / / www.roberthalf.com / us / en / mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract / temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract / temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M / F / Disability / Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https : / / www.roberthalf.com / us / en / terms) .

serp_jobs.job_alerts.create_a_job

Analyst • Piscataway, NJ, US

Job_description.internal_linking.related_jobs
Missouri Licensed Business Analyst

Missouri Licensed Business Analyst

VirtualVocations • Paterson, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Business Analyst to support planning and execution of projects through data analysis and reporting. Key Responsibilities Manage complex databases and oversee report gene...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Business Operations Analyst

Business Operations Analyst

VirtualVocations • Paterson, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Business Operations Analyst to unlock insights that guide growth.Key Responsibilities Identify accounts, segments, and cohorts showing growth patterns or upsell potenti...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Business Analyst - Data

Business Analyst - Data

VirtualVocations • Yonkers, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Business Analyst - Data to join their team.Key Responsibilities Lead and deliver data initiatives that drive business value through effective project planning and manag...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Claims Business Analyst

Claims Business Analyst

Axis Capital • Princeton, NJ, United States
serp_jobs.job_card.full_time
This is your opportunity to join AXIS Capital - a trusted.We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders.We also ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Business Process Analyst

Business Process Analyst

VirtualVocations • Paterson, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Business Process Analyst to manage the full lifecycle of Business Analysis in a remote setting. Key Responsibilities : Collaborate with teams to gather and analyze requir...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Global Process Analyst

Global Process Analyst

VirtualVocations • Paterson, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Lead, Global Process Analyst (Compensation).Key Responsibilities Identify and advocate for enhancements to HR system functionality aligned with business strategies Con...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Business Enablement Analyst

Business Enablement Analyst

VirtualVocations • Elizabeth, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Business Enablement Analyst to support the Enterprise Cyber Security Office.Key Responsibilities Drive business enabling functions and strategic cost management for the...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Business Systems Analyst

Business Systems Analyst

VirtualVocations • Elizabeth, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Business Systems Analyst II to collaborate with stakeholders and translate business requirements into specifications for technical implementation.Key Responsibilities G...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Business Analyst / Data Analyst

Business Analyst / Data Analyst

VirtualVocations • Bronx, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Business Analyst / Data Analyst with expertise in Finance and Capital Markets.Key Responsibilities Act as a liaison between business stakeholders and technical teams, fac...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Business Process Consultant

Business Process Consultant

VirtualVocations • Elizabeth, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Financial Issue Management Consultant.Key Responsibilities Lead execution of the Issue Management playbook and ensure timely resolution of major issues Coordinate resp...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Business Process Optimization Analyst

Business Process Optimization Analyst

VirtualVocations • Staten Island, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Business Process Optimization Analyst to support enterprise-wide transformation initiatives.Key Responsibilities Support the development and execution of end-to-end (E2...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Business Analyst with UAT Expertise

Business Analyst with UAT Expertise

VirtualVocations • Paterson, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Data Integration Lead.Key Responsibilities Gather, document, and analyze business requirements from stakeholders Design and execute UAT test plans, test cases, and coo...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Senior Business Transformation Analyst

Senior Business Transformation Analyst

VirtualVocations • Yonkers, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Business Process Analyst, AI Interaction Design.Key Responsibilities Design and refine prompts for large language models (LLMs) to align model behavior with business go...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Business Process Specialist

Business Process Specialist

VirtualVocations • Jackson Heights, New York, United States
serp_jobs.job_card.full_time
A company is looking for a Business Process Specialist who provides advanced technical knowledge and analysis of specialized applications and operational environments. Key Responsibilities Provide...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Business Analyst I

Business Analyst I

VirtualVocations • Hamilton, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for an Analyst, Business I to assist in defining systems scope and objectives while conducting business analyses. Key Responsibilities Understand major operations and function...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Software Business Analyst

Software Business Analyst

VirtualVocations • Hamilton, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Mid-Level Software Business Analyst to support IT systems analysis and business growth.Key Responsibilities Collaborating within a team-oriented environment and analyzi...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Business Analyst

Business Analyst

VirtualVocations • Newark, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Business Analyst (Remote).Key Responsibilities Gather, analyze, document, and validate business requirements and user needs Oversee user acceptance testing, including ...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Business Analyst / Strategic Business Partner in Labware LIMS

Business Analyst / Strategic Business Partner in Labware LIMS

Novartis Group Companies • Morris Plains, NJ, United States
serp_jobs.job_card.full_time
Partner with Business Stakeholders and IT Strategic Business Partners for demand analysis, LIMS administration, solution proposal / evaluation and project delivery in Cell and Gene manufacturing.Driv...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Digital Solutions Business Analyst

Digital Solutions Business Analyst

VirtualVocations • Hamilton, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Digital Solutions Business Analyst to bridge the gap between business needs and technical solutions. Key Responsibilities Elicit, analyze, and document detailed business...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Senior Business Analyst

Senior Business Analyst

VirtualVocations • Elizabeth, New Jersey, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Business Analyst to join their Implementation team.Key Responsibilities Engage in project mobilization and participate in discovery sessions to gather and valida...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted