Weekend Technical Support Analyst

A company is looking for a Weekend Technical Support Analyst to provide technical support during weekend shifts.

Key Responsibilities

Provide technical solutions within Service Level Agreements using analytical and creative problem-solving skills

Monitor, progress, and resolve incidents while ensuring customer satisfaction through proactive updates and communication

Develop and maintain strong technical expertise on all company products and related devices / platforms

Required Qualifications

2+ years of experience in technical support or a similar role

Knowledge of SQL for writing, interpreting, and troubleshooting queries

Ability to analyze logs and troubleshoot technical issues

Strong customer service orientation and ability to work in a team

University, Cegep, or technical degree related to information systems or supply chain is a plus