Sr. Collections Specialist

Collection Specialist

Responsible for all collection activity associated with an assigned portfolio of accounts. Accurately complete day to day activities to meet performance objectives set by management. Develop solid relationships with key internal contacts and external customers through an ongoing written and verbal dialog.

Responsibilities

• Provides quality internal and external customer service surrounding the Company values.
• Independently prioritize and execute daily collection activities
• Contact customers for payment via telephone and email, document and maintain timely collection notes in the collection tool and establish appropriate follow-up.
• Perform root cause analysis to resolve customer disputes, billing issues, deductions and propose process enhancements to avoid future issues.
• Prepare customer account reconciliations.
• Evaluate customer payment trends and recommend accounts for escalated collection efforts.
• Negotiate terms for settlements and payment plans with delinquent customers for management approval.
• Other duties as assigned.

Qualifications

Preferred Experience

Working Conditions

Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $54,000.00 - $83,829.12